Job Description:

Job Description - TD Customer Support Fleet Ops Engineer

About us

There is an opportunity in Airbus India Customer Services to join the Operational Unit Technical Data Support & Services, which is in charge of defining, producing, delivering and supporting the Technical Data (TD) products and services which are necessary for Customers to safely and efficiently operate their aircraft.

We answer daily queries and support our customers with data customization management, data access, and fleet management and contribute to new customer Entry into service. We also ensure that once the Service Bulletin is reported by the Customer, the Flight Operations (F.Ops) products are launched in compliance with TD processes, Quality Gates and SLAs.

Experience Level needed: 2 to 8 years

Job description

The jobholder will be responsible for

Analyse and answer customer queries providing prompt and efficient support to the customer, on-time, on-cost and on-quality to improve customer satisfaction while satisfying safety requirements.
Analyse the SB impact for F.Ops after an operator/MRO reports embodiment of SB and launch the re
Maintain and contribute to enhance a close relationship with internal stakeholders and external customers
Propose and contribute to proactive support activities and improvement initiatives to boost our efficiency
Verify and validate F.OPS data assembly and dispatch deliveries in accordance with TD Quality Gate and revision planning
Follow-up, control & validate the sub-contracting activities
Prepare and participate to the pre finalization meetings and daily meetings
Participate to the analysis of operational issues detected
Coordinates operational topics with all relevant stakeholders
Analyses and provides answer to Customer Flight Operations Documentation updates daily queries
Interface with stakeholder network & manages continuous cross-collaboration improvement
Provides proactive support to Customers through adapted communication means & foster proactive support in the Team
Provides support on dedicated activities to the subcontractor daily activities when needed & Ensures subcontractor performance (monitoring, reporting and continuous improvement)
Guarantees Export Control rules knowledge and adherence
Contribute to high activity performance in line with expected targets
Maintain and contribute to enhance a close relationship with internal stakeholders like STL, DCT and external customers
Provide daily Operations support on Flight Operations Documentation update requests, following an SB incorporation to ensure that Flight Operations Technical Data manuals are delivered to Customers (MRO, Airlines, Lessors....) in line with AIRBUS contractual commitments, Customer fleet and aircraft configuration.

Operations

Team Coordination:

Contributes to an efficient transfer of information between India & Europe teams

Operational Support:

Provides on-time, on-cost and on-quality operational support
Coordinates operational topics with all relevant stakeholders
Analyses and provides answer to Customer Fleet Operations daily queries
Provides proactive support to Customers through adapted communication means
Manage the incorporation of New Aircraft in Technical Data
- Plan the TD revisions to incorporate the new aircraft
- Ensure all associated communication with Customers & Airbus Dpts
- Ensure Follow-up monitoring through reports and dashboards
Provides support in accordance with Export Control rules

Customers Relationship Management:

Maintains and contributes to enhance high-level Customer satisfaction and proximity through adapted means
Provides contribution to CSIP action plan and follow-up as required
Provides TD Operations awareness sessions to Customers on request

Communication and Reporting

Provides reporting of main operational achievements, issues and risks to the management

Project Management

Participates in TechData improvement Projects and/or cross-organizations improvement Projects on request

Quality and Process improvement

Proposes & Contributes to operational improvement initiatives
Contributes to regular revisions of the quality referential of the Team, to reflect latest state-of-the art ways of working

Values

Develop and maintain a collaborative working environment across organisations, by fostering engagement, active listening, developing team spirit, establishing feedback culture, establishing a trustful environment
Propose and develop innovation and digitalisation initiatives with respect to general interests of the Company
Support a value driven organisation by creating/increasing the awareness level of personal values, AIRBUS values and policies

Safety

Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity
Contribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, in the analysis and follow up of reported events, identification and analysis of hazards and risk assessment in their own domain of activity
Promote a safety culture

OUTPUTS

Daily customer answers and up-to-date documentation delivered to Customers as per contract, customer fleet and aircraft configuration
High Customer relationship and satisfaction
Proactive Customer support

PROFILE

Professional and technical skills

Good coordination and relational skills to deal with Customer support activities

Good technical skills on Fleet Operations topics

Analytical mindset

TD product knowledge

Verification and Validation skills

Overall knowledge of Project steps and ability to participate to Projects

C1 level in English, written and spoken

Good presentation skills, both oral and written

Behavioural skills

Autonomy
Initiative mindset
Assertiveness
Customers mindset
Collaboration
Strong engagement & Reliability
Organised, adaptable and flexible
Integrity and respect

Experience:

Master's or a Bachelor's degree in engineering or AME
Experience between 2 to 8 years

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Technical Data & Publications

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.