TD Customer Support Fleet Ops Engineer

Job Description:

Job Description - TD Customer Support Fleet Ops Engineer

About us

There is an opportunity in Airbus India Customer Services to join the Operational Unit Technical Data Support & Services, which is in charge of defining, producing, delivering and supporting the Technical Data (TD) products and services which are necessary for Customers to safely and efficiently operate their aircraft.

We answer daily queries and support our customers with data customization management, data access, and fleet management and contribute to new customer Entry into service. We also ensure that once the Service Bulletin is reported by the Customer, the Flight Operations (F.Ops) products are launched in compliance with TD processes, Quality Gates and SLAs.

Experience Level needed: 2 to 8 years

Job description

The jobholder will be responsible for

• Analyse and answer customer queries providing prompt and efficient support to the customer, on-time, on-cost and on-quality to improve customer satisfaction while satisfying safety requirements.

• Analyse the SB impact for F.Ops after an operator/MRO reports embodiment of SB and launch the re

• Maintain and contribute to enhance a close relationship with internal stakeholders and external customers

• Propose and contribute to proactive support activities and improvement initiatives to boost our efficiency

• Verify and validate F.OPS data assembly and dispatch deliveries in accordance with TD Quality Gate and revision planning

• Follow-up, control & validate the sub-contracting activities

• Prepare and participate to the pre finalization meetings and daily meetings

• Participate to the analysis of operational issues detected

• Coordinates operational topics with all relevant stakeholders

• Analyses and provides answer to Customer Flight Operations Documentation updates daily queries

• Interface with stakeholder network & manages continuous cross-collaboration improvement

• Provides proactive support to Customers through adapted communication means & foster proactive support in the Team

• Provides support on dedicated activities to the subcontractor daily activities when needed & Ensures subcontractor performance (monitoring, reporting and continuous improvement)

• Guarantees Export Control rules knowledge and adherence

• Contribute to high activity performance in line with expected targets

• Maintain and contribute to enhance a close relationship with internal stakeholders like STL, DCT and external customers

• Provide daily Operations support on Flight Operations Documentation update requests, following an SB incorporation to ensure that Flight Operations Technical Data manuals are delivered to Customers (MRO, Airlines, Lessors....) in line with AIRBUS contractual commitments, Customer fleet and aircraft configuration.

Operations

Team Coordination:

• Contributes to an efficient transfer of information between India & Europe teams

Operational Support:

• Provides on-time, on-cost and on-quality operational support

• Coordinates operational topics with all relevant stakeholders

• Analyses and provides answer to Customer Fleet Operations daily queries

• Provides proactive support to Customers through adapted communication means

• Manage the incorporation of New Aircraft in Technical Data

  • Plan the TD revisions to incorporate the new aircraft

  • Ensure all associated communication with Customers & Airbus Dpts

  • Ensure Follow-up monitoring through reports and dashboards

• Provides support in accordance with Export Control rules

Customers Relationship Management:

• Maintains and contributes to enhance high-level Customer satisfaction and proximity through adapted means

• Provides contribution to CSIP action plan and follow-up as required

• Provides TD Operations awareness sessions to Customers on request

Communication and Reporting

• Provides reporting of main operational achievements, issues and risks to the management

Project Management

• Participates in TechData improvement Projects and/or cross-organizations improvement Projects on request

Quality and Process improvement

• Proposes & Contributes to operational improvement initiatives

• Contributes to regular revisions of the quality referential of the Team, to reflect latest state-of-the art ways of working

Values

• Develop and maintain a collaborative working environment across organisations, by fostering engagement, active listening, developing team spirit, establishing feedback culture, establishing a trustful environment

• Propose and develop innovation and digitalisation initiatives with respect to general interests of the Company

• Support a value driven organisation by creating/increasing the awareness level of personal values, AIRBUS values and policies

Safety

• Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity

• Contribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, in the analysis and follow up of reported events, identification and analysis of hazards and risk assessment in their own domain of activity

• Promote a safety culture

OUTPUTS

• Daily customer answers and up-to-date documentation delivered to Customers as per contract, customer fleet and aircraft configuration

• High Customer relationship and satisfaction

• Proactive Customer support

PROFILE

Professional and technical skills

Good coordination and relational skills to deal with Customer support activities

Good technical skills on Fleet Operations topics

Analytical mindset

TD product knowledge

Verification and Validation skills

Overall knowledge of Project steps and ability to participate to Projects

C1 level in English, written and spoken

Good presentation skills, both oral and written

Behavioural skills

• Autonomy

• Initiative mindset

• Assertiveness

• Customers mindset

• Collaboration

• Strong engagement & Reliability

• Organised, adaptable and flexible

• Integrity and respect

Experience:

• Master's or a Bachelor's degree in engineering or AME

• Experience between 2 to 8 years

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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