Job Summary

As an Oracle Fusion Functional Consultant, you will serve as a primary post-sales contact for customers, providing functional and technical expertise across Oracle Cloud ERP, HCM, or SCM modules. You will resolve complex issues, guide customers on best practices, and act as a trusted advisor-bridging business requirements with Oracle Cloud capabilities.

This role requires a strong combination of functional domain knowledge, hands-on technical skills, and a customer-first mindset, along with the flexibility to work in a 24/7 support environment.

Key Responsibilities

Act as the primary post-sales support contact for Oracle Cloud customers, resolving functional and technical issues.
Diagnose and troubleshoot complex business and system problems across ERP,.
Translate customer business requirements into Oracle Cloud configuration and solution recommendations.
Provide hands-on support for integrations, data loads, reports, and workflows using Oracle tools.
Manage escalated cases, collaborating with internal teams and setting realistic expectations for customers.
Continuously improve support processes, tools, and documentation to enhance service delivery.
Maintain detailed technical and functional documentation for solutions and troubleshooting.
Stay current with new Oracle Cloud features, releases, and best practices.

Qualifications & Skills

Mandatory

Bachelor's degree in BE, BTech, MCA, CA, or equivalent (or relevant experience).
5+ years of experience in Oracle Cloud ERP, HCM, or SCM implementation/support.
Hands-on experience in at least five modules from one pillar:
- ERP: GL, AP, AR, FA, IBY, PA, CST, ZX, PSA
Strong business process understanding and functional troubleshooting skills.
Advanced technical skills in:
- SQL, PL/SQL
- OTBI, BI Publisher, FRS
- FBDI, ADFDI
- BPM Workflows, ADF Faces
- BI Extract (FTP), Payment Integrations, Personalizations
Experience working in L2/L3 production support environments.
Willingness to work rotational evening and night shifts.

Good-to-Have

Exposure to multiple Oracle Cloud pillars (ERP + HCM or SCM).
Experience in customer-facing support or consulting roles.
Prior involvement in product escalations or global customer environments.
Knowledge of release management and cloud patching cycles.
Coaching, mentoring, or knowledge transfer experience.

Self-Assessment Questions (For Candidates)

Have I supported or implemented at least five Oracle Cloud modules within ERP, HCM, or SCM
Can I confidently translate complex business requirements into Oracle Cloud configurations and solutions
Do I have hands-on experience with SQL, BI reports, FBDI/ADFDI, workflows, and integrations
Have I resolved high-impact customer issues in a production L2/L3 support environment
Am I comfortable working in rotational evening/night shifts while maintaining high customer service standards

Note:

Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.

Career Level - IC3

Career Level - IC3

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