The Role....

Main Duties

Lead the business to meet and/or exceed financial obligations and profitability through overseeing and actively participating in sales, labour productivity, cost control, and effective purchasing.
Implement, monitor, adhere to, and enforce compliance with all Hotel and Club and company policies
Demonstrate positive leadership characteristics, by being present, visible on the floor, attentive and genuine with staff.
Oversee and approve staffing levels/scheduling within budgetary guidelines and in accordance with operational needs.
Ensure all employees have the tools they need to perform their jobs.
Develop staff to include mentoring/empowering staff and identifying growth potential and setting objectives to achieve next level position.

Standards

Ensuring all products delivered to members and guests are in line with the company specification. Highlighting and overseeing proactive training for all team members to ensure consistency
Ensure that the business is prepared in accordance with company service standards
Ensure that all guests experience is priority at all times following the Soho Way.
Ensure that the site is meeting the Sales, COS, labour and EBIDTA budgets each month. Proactively acting where needed
Demonstrating a commercial ability and awareness to both maximize and celebrate annual events
Work with HOD's to ensure departmental budgets are met consistently
Set departmental targets and objectives that maintains and improve people, product and efficiency
Ensure that all departments rotas are forecasted, costed and published in line with the company standards
Ensure the business is set daily from a consumable view point, including and not limited to CGS, both F&B, club and accommodation related amenities
To aim, achieve and maintain minimum 90% mystery shopper score in all departments
An understanding of your customer base in order to retain them, through maintaining standards and expectations
Ensure retention of team members in line with company standards
Ensure that company policies and standards are maintained consistently by everyone working at the site
Full understanding of local authority requirements

Leadership

To be a highly visible leader across the whole business, providing hands-on support at peak times
To be restless in the search for continuous improvement and innovation, being brave enough to challenge what may be regarded as industry best practise
To be obsessive about any detail that has the potential to make or break the member/guest/ customer experience
To support the attainment of the highest possible levels of employee engagement through exceptional communication, coaching, and meaningful team recognition
To promote a service driven culture that reflects the Soho House values, encouraging positive interactions, team collaboration and results driven performance
To inspire all teams, to achieve collective / individual growth, clear performance goals and measurable KPIs for each department
To be able to think strategically and creatively to overcome business challenges
To take ownership for ensuring training, career and succession plans are brought to life, with an emphasis on building capability across the board

Health & Safety

To ensure all team members are fully trained on all Health & Safety matters in line with local guidelines with a specific focus on COVID-19 safety protocols
Ensure that all team members including managers have completed the necessary training for the role and all risk assessments are carried out
Ensure regular audits are carried out quarterly to maintain both company and legislative standards

General Manager

Deputy General Manager - Media Enabled Services