Responsibilities:

Should have hands-on experience in Quality audits, familiar with quality standards, SDLC lifecycle
Should be able to facilitate the project team on process adherence
Should be able to individually guide the project team on process requirements and shall facilitate them during internal and external audits on ISO, CMMI, and other regulatory compliance
Should be able to do data analysis on project performance and should report the metrics regularly
Shall proactively identify process improvement and implement the best practices based on experience

Roles & Responsibilities across

As SQA:

Process facilitation for new projects and process implementation throughout lifecycle of project
Quality Gate Review and Risk Assessments of projects on defined frequency
Readiness Reviews of Work Products for release against the defined processes
Monthly Project Metrics Review, Client Status Report Review, Track & Monitor Project SLAs & KPIs
Defect Analysis & RCA of projects
Support in resolving Open NCs
Identify & address potential issues, weak areas in project and work on improvement initiatives
Conduct process trainings for project team members

As Auditor:

Create Annual Audit Plan for Delivery and Support Functions
End-to-end audit process for delivery and support functions including Audit planning, Audit Opening Meet, Performing Audits, Publishing Audit Reports, Audit Closure Meet on defined frequency
Organization level NC analysis along with RCA, SWOT

As QMS & SEPG SPOC:

Creation, enhancement, and maintenance of Quality Management System of organization
End-to-end cycle of Process Change Management, Review, and Release Management
Process/Guidelines/Templates definition, improvement initiatives for QMS
Responsible for configuration management of QMS and management of Org PAL
Definition of SEPG charter, manage SEPG discussions and work on improvement suggestions

As Metrics SPOC:

Definition of Measurement Framework at organization level and implementation in Delivery and Support functions
Organization level metrics analysis and defect prevention on defined frequency
Definition of KPI & SLA tracking templates for Delivery and Support functions

Data Analyst

Assistant Manager - Customer Engagement