Job Description

Senior Analyst International Voice - Customer Operations

India - Chandigarh | Full-time (FT) | Customer Operations | Job ID _

Shift Timings Night Shift |Management Level Senior Analyst

Specialism Customer Care

We are looking to add to our talent pool an Senior Analyst International Voice with 0-3 years of experience. This role will be part of Customer Operations Voice process wherein preferred candidate will be taking Outbound/Inbound calls from overseas customers and solving their queries.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Senior Analyst International Voice Operations Customer Care Customer Operations Responsibilities

Review customer service notes
Check status of services on account in diagnostic tools
Take appropriate steps to resolve customer's problems
Troubleshoot technical issues related to customer's services
Communicate effectively and close the loop with clients in case of observations
Update status in internal as well as client tools
Meet process expectations with high quality standards and adherence to SLAs

Minimum Qualifications

Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
Good communication and interpersonal skills
Ability to quickly and efficiently assimilate process knowledge
Professional in conduct/behaviour, appearance and communication
Understanding of web technology and cable setup
Reliability in terms of attendance and timing
Flexible for 24x7 shifts
Should not have any commitments part time courses, tuitions, etc. that hamper work performance

Preferred Qualifications

Basic knowledge of excel
Experience in troubleshooting related process
Ability to analyse information and evaluate results to choose the best solution and solve problems
G ood documentation skills

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Data Analyst

Investment Analyst

Junior Trader-Risk Analyst

Senior Analyst

Information Analyst (PwD) (Apprentice)

Data Validation Analyst