Overview

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

Responsibilities

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model - Live our culture; Embody our values; Practice our leadership principles.
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care - Attract and retain great people; Know each individual's capabilities and aspirations; Invest in the growth of others.

Pre-Sales Support

Coaches teams on how to engage in pre-sales activities. Interacts, as required, with the pre-sales team to understand and prioritize the sales opportunities to engage the team appropriately, minimizing overlap. Provides input to Practice Leadership on trends, insights, and opportunities from the field. Makes deal approval decisions when appropriate. Identifies opportunities for expansion of existing work or new opportunities based on existing customer relationships.
Provides input to the Resource, Insights, Capacity, and Capability (RICC) team on the resourcing based on skills, availability, and/or development plans for their team.

Technical Delivery

Participates in workforce and capacity planning, capability building, and strategies to address capacity gaps in terms of resource mix (e.g., full-time employees, contractors) and geography.
Collaborates with the account team to understand customer/partner requirements and constraints. Guides their team on understanding customer/partner requirements by providing resources as needed.
Supports project managers and direct reports on projects as needed by bridging gaps in resources. Plans their team's work and responds to changing priorities. Participates in sales to delivery handoff and project kickoff as needed. Supports/sponsors strategic projects (external and internal) by bridging gaps in resources and removing roadblocks. Uses technical leadership skills, consulting services delivery expertise, and cross-industry solutions acumen to work directly with customers and account teams dedicated to achieving successful customer outcomes.
Guides their team to operational excellence and holds them accountable for outcomes. Identifies opportunities for collaboration with other teams. Ensures adherence to Microsoft Services processes through compliance (e.g., Time reporting/approvals, Services Business Desk tools, Global Resource Management Calendar accuracy, Expense Policies, Data Protection policies/standards).
May serve as an executive sponsor for strategic projects. Invests time nurturing relationships with customers to understand their business needs/goals and helps drive successful consulting delivery outcomes through team preparedness, precision delivery, escalation management, overall utilization, and high customer satisfaction.
Supports delivery leads and guides their team on managing escalations. Proactively reports/anticipates issues, analyzes situations and leads the process of resolving complex issues in collaboration with the broader account team as needed. Engages with customers through Stakeholder alignment/ Executive Steering Committee meetings to coordinate, align, manage issues, and remove blockers.
Proactively engages with internal team and customers/partners to address customer/partner feedback to identify and contribute to the drivers of satisfaction and dissatisfaction. Engages others to determine the root cause and establish recovery actions to improve the experience. Identifies trends and insights to determine best practices to develop, fosters a customer-focused culture, delivers positive customer/partner experiences, and shares those experiences with the team. Leads the development and maintenance of engagement with customers and partners and ensures a quality customer/partner experience.

Intellectual Property Management

Ensures readiness of team and knowledge sharing in alignment with business needs. Encourages their team in reusing, creating, and sharing delivery intellectual property (IP). Promotes the use of Industry Solutions offerings. Partners with Global Pursuit Organization (GPO) and Sales.

Business Development

Sponsors initiatives to develop business, drive awareness, and support internal teams. Encourages appropriate risk-taking in supporting the landing of new offerings.?

Readiness

Ensures their team achieves the relevant certification(s) and accreditation in alignment with requirements. Completes all required personal and team training and/or certifications for their technology focus area and provides support for their team in obtaining and completing necessary training. Contributes to creating the readiness plan in collaboration with World Wide Learning and readiness teams. Coaches their team and acts as a trusted advisor for stakeholders by providing thought leadership and delivery strategies.?

Operational Excellence

Supports business management by collaborating with business/regional managers or sponsors. Provides recognition to highlight work and drives operational excellence, and endorses skills through established processes (e.g., One Profile). Creates business value across area and shares best practices/initiatives when applicable. Ensures compliance adhering to processes/procedures to positively impact the bottom line (e.g., time reporting/approvals).

Change Management

Communicates the business strategy and how the strategy is aligned with the team's work. Participates in discussions on organizational change information/initiatives as applicable.

Other

Embody our culture and values

Qualifications

Required/Minimum Qualifications

Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 6+ years leadership experience in relevant area of business

OR equivalent experience.

4+ years customer facing experience or client delivery experience.
3+ years team leadership or people management experience, with or without direct reports.

Additional Or Preferred Qualifications

12+ years leadership experience in relevant area of business.
8+ years customer facing experience or client delivery experience.
8+ years people management experience.
Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics).
Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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