Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department Description:

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role overview:

Salesforce is currently seeking a Senior Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforce's Industries Cloud.

Responsibilities:

You'll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
You'll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers needs.
Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Identify and lead internal critical initiatives to grow the Industries consulting practice serving as an active contributor to the community's overall knowledge base and expertise
Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
Lead a project team of developers focused on driving optimized solutions for our Industries clients leveraging Salesforce Service Cloud, Sales Cloud, and Experience Cloud
Ensure the success of these teams while securing the highest CSAT and business outcomes
Manage customer expectations negotiate solutions to complex problems with both the customer and third-party stakeholders
Establish trust with the customer's leadership, promoting and/or implementing best practices with SFI and Salesforce
Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Minimum Requirements:

18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
8+ years of people management experience
Strong application design skills combined with strong data, integration, and security architecture skills
Expertise in one or multiples of Industry Cloud, Sales/Service/Experience Cloud, and Vlocity OmniStudio
Integration Architecture (Must have)
Platform Security (Must have)
Identity and Access Management / Integration Security
Sharing and Visibility (Must have)
Data Architecture and Management (Must have)
Architectural Design Patterns
Apex Design Patterns (Must Have)
Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
Proficiency in English

Preferred Requirements:

Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
OmniStudio Developer/Consultant
Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
A great listener with the ability to communicate with people in diverse roles
Proven ability to analyze, design, and optimize business processes via technology and integration
Resourceful and innovative thinker who can work through and solve problems
Adept at navigating/mediating conflict and fostering healthy dialogue
Strong interpersonal skills - nurture effective working relationships with others
Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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