CRM Tools, e-commerce customer support, Zoho Desk, e-commerce platforms, Freshdesk

cloud software , Software Implementation, Saas, Technical support, Customer Account Management, Basic coding

google sheets , retention strategies , Zoho, automation, Excel, support metrics, intercom, chatbots, WhatsApp flows, CRM ticketing tools, Freshdesk, customer journey mapping

Slack, intercom, zendesk, Problem-solving, Customer Support, Troubleshooting

Product Knowledge, zendesk, Problem-solving, CRM Tools, Interpersonal Skills, Salesforce, Time Management, Adaptability, Freshdesk, Written Communication

Hubspot, WhatsApp Business API workflows, Webhook failures, Zoho Desk, Customer support automation tools, Freshdesk, Webhook troubleshooting, zendesk, API integrations, IVR and call routing configurations, zoho crm, CPaaS platforms, Salesforce, REST API integrations

Debugging, Jira, Confluence, zendesk, Amplitude, SaaS support, Escalation Management