Cradlepoint is seeking an IT Operations Engineer to join our IT operations team. This team is responsible for a business-critical solution that is designed and operated with a security-focused mindset. You will be crucial for the smooth operation of a key asset for remote delivery, directly contributing to Cradlepoint's success. Your role will involve operating a global IT infrastructure, including network, server, and application components, and providing support to its users.

What You Will Do: Key Responsibilities

Daily operation of a global IT infrastructure (network, server, application).
Be part of 24/7 on-call emergency support, ensuring system availability and quick resolution of critical issues.
Analyze system faults, defining and executing corrective actions to restore service.
Handle incidents and service requests within defined Service Level Agreements (SLAs).
Submit trouble reports to internal/external vendors and collaborate with them on resolution.

What You Will Bring: Required Qualifications

Education: B.Sc/B.Tech degree in Computer Science, Engineering, or a related technical field, or equivalent relevant experience.
Strong experience in application and infrastructure support.
Excellent troubleshooting skills.
Demonstrated qualities of precision, persistence, reliability, and stress tolerance.
Good command of written and spoken English.
Open to learning new technologies and continuously expanding your skill set.
Sound IP knowledge and hands-on experience with configuration of network elements (firewalls, routers etc.).
Experience with firewall or router configuration (preferably Juniper) and IPSEC VPN troubleshooting.
Linux administration experience.
A customer-first attitude, prioritizing user needs and satisfaction.
Experience with managing infrastructure as code with Git and Ansible.

Additional Competencies (Nice to Have)

Scripting experience in bash and/or Python.
Server Hardware administration experience (preferably Dell).
VMware ESXi/Vcenter knowledge.
Hands-on experience with Azure, AVD, Docker, Kubernetes.

It Operations Engineer, Application Support

IT Operations Engineer