IT Operations Engineer

Cradlepoint is seeking an IT Operations Engineer to join our IT operations team. This team is responsible for a business-critical solution that is designed and operated with a security-focused mindset. You will be crucial for the smooth operation of a key asset for remote delivery, directly contributing to Cradlepoint's success. Your role will involve operating a global IT infrastructure, including network, server, and application components, and providing support to its users.

What You Will Do: Key Responsibilities

• Daily operation of a global IT infrastructure (network, server, application).
• Be part of 24/7 on-call emergency support, ensuring system availability and quick resolution of critical issues.
• Analyze system faults, defining and executing corrective actions to restore service.
• Handle incidents and service requests within defined Service Level Agreements (SLAs).
• Submit trouble reports to internal/external vendors and collaborate with them on resolution.

What You Will Bring: Required Qualifications

• Education: B.Sc/B.Tech degree in Computer Science, Engineering, or a related technical field, or equivalent relevant experience.
• Strong experience in application and infrastructure support.
• Excellent troubleshooting skills.
• Demonstrated qualities of precision, persistence, reliability, and stress tolerance.
• Good command of written and spoken English.
• Open to learning new technologies and continuously expanding your skill set.
• Sound IP knowledge and hands-on experience with configuration of network elements (firewalls, routers etc.).
• Experience with firewall or router configuration (preferably Juniper) and IPSEC VPN troubleshooting.
• Linux administration experience.
• A customer-first attitude, prioritizing user needs and satisfaction.
• Experience with managing infrastructure as code with Git and Ansible.

Additional Competencies (Nice to Have)

• Scripting experience in bash and/or Python.
• Server Hardware administration experience (preferably Dell).
• VMware ESXi/Vcenter knowledge.
• Hands-on experience with Azure, AVD, Docker, Kubernetes.