About the team:

The Analytics team within Service Strategy & Operation group generates valuable insights by interpreting large volumes of data for Service Delivery associates and their leaders around new ideas, opportunities, and strategies on the way we engage clients, leading to higher client retention.

What you'll do:

Identify, track, measure and report metrics that impact client retention and drivers of retention and work with automation team to efficiently scale reporting
Identify retention opportunities through analytical approaches and arrive at recommended actions for service teams
Influence senior internal stakeholders of BUs on prioritizing the right problems and to jointly implement initiatives
Solve bugs and data quality issues by proactive collaboration with stakeholders and partners to fix data issues or integrate data into analytics system
Enable automation opportunities as required
Own process and systems improvement in different stages of data pipeline

What you'll need:

Graduation in Engineering, Math or Statistics with 1 4 years in business analytics
Experience with advanced data manipulation and summarization skills using Excel/Python
SQL knowledge to fetch relevant data from warehouse
PowerBI experience working with data sets for advanced analysis is a nice-to-have
PowerPoint skills including ability to summarize key message and leverage right charts in think-cell
Demonstrated expertise in descriptive analytics and statistical analyses as good to have

What you'll get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
Collaborative, team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities

Who are we

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast, virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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Job Requisition ID:107733

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