About Business

JOB DESCRIPTION

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world-class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large-scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG-rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Realty: Adani Realty is the real estate arm of one of India's leading infrastructure and development entities Adani Group.With resolute commitment to Nation Building and Growth with Goodness,we are developing real estate projects in the most promising destinations,integrating design aesthetics with cutting-edge construction technology.

Job Purpose: The Executive - Presales is responsible for the day-to-day execution of presales activities, including lead handling, customer engagement, and managing walk-ins (virtual and in-person). The role focuses on executing predefined strategies to ensure high-quality lead conversion and seamless coordination with the sales team.

Responsibilities

Executive - Presales

Lead Handling & Follow-Up

Execute daily inbound and outbound calls to manage potential leads efficiently.

Follow up on inquiries, ensuring timely responses and lead nurturing.

Maintain accurate records of customer interactions in the CRM system.

Walk-In Management & Support

Coordinate and schedule virtual and in-person walk-ins, ensuring smooth execution.

Engage with walk-in customers, providing necessary information and addressing queries.

Support sales teams by ensuring well-qualified leads are passed on for closure.

Customer Interaction & Engagement

Provide detailed information about projects, pricing, and offers to potential customers.

Address customer concerns and escalate issues to the Lead - Presales when necessary.

Ensure consistent and professional communication to enhance customer experience.

Technology & CRM Execution

Update and maintain lead status in CRM tools daily.

Ensure data accuracy and proper tracking of leads for reporting purposes.

Utilize digital engagement tools to enhance customer interactions.

Reporting & Coordination

Generate daily and weekly reports on lead status, walk-ins, and conversion rates.

Share insights on customer responses and common queries to improve engagement strategies.

Coordinate with sales and marketing teams to ensure seamless lead transitions.

Key Stakeholders - Internal

Sales Team

CRM Team

Marketing Team

Key Stakeholders - External

Customers

Qualifications

Educational Qualification:

Graduate degree in a relevant field, such as Business Administration or Marketing.

Work Experience (Range Of Years)

2-4 Years

Preferred Industry

Experience in presales, lead management, or customer service, preferably in real estate. Strong communication and interpersonal skills with good voice modulation.

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