Key Responsibilities:

A day in the life of an Infoscion
As part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deployment
You will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etc
and build POCs
You will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirements
You will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternatives
You will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customers
If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you

Technical Requirements:

Consultant with a minimum 5 years full life cycle SAP Project implementation
Knowledge in configuring the SAP CRM solution across multiple CRM functional areas such as Sales Service Marketing Interaction centre etc
Knowledge in setting up CRM Middleware to handle Integration and troubleshooting data issues
Perform the role of SAP CRM Consultant with extensive knowledge and experience in requirement gathering estimations business blueprinting realization integration testing and deployment
Ability to facilitate workshops for requirement gathering training content creation end user training etc
Implement solutions aligned with the SAP Best Practices and appropriate to the customer requirements
Ability to create functional and technical specifications configuration documents end user documents and training documents
Ability to troubleshoot and diagnose CRM Production Support issues
Ability to document and implement bespoke developments

Ability to work with clients to identify business challenges and contribute to client deliverables by refining analyzing and structuring relevant data
Awareness of latest technologies and trends
Logical thinking and problem solving skills along with an ability to collaborate
Ability to assess the current processes identify improvement areas and suggest the technology solutions
One or two industry domain knowledge
Location of posting Infosys Ltd
is committed to ensuring you have the best experience throughout your journey with us
We currently have open positions in a number of locations across India Bangalore Pune Hyderabad Chennai Chandigarh Trivandrum Indore Nagpur Mangalore Noida Bhubaneswar Kolkata Coimbatore Jaipur
While we work in accordance with business requirements we shall strive to offer you the location of your choice where possible

Technology->SAP Functional->SAP CRM