Job Title: Product Operations Executive (Digital Platforms)

Location: New Delhi

Job Description:

We are seeking a detail-oriented and proactive professional to support the operations and continuous improvement of a large-scale digital platform involving multiple government stakeholders. The role requires structured coordination with internal teams, concerned departments, and the technical team to ensure smooth execution of platform-related activities and timely resolution of issues.

The incumbent will be responsible for monitoring operational performance, analysing data and system reports, supporting review meetings, and preparing high-quality documentation and presentations for senior management.

Key Responsibilities:

Coordinate with government departments, internal teams, and the technical team for platform and system-related activities, and day-to-day operational coordination.
Track platform-related issues and ensure their timely resolution by the technical team in line with agreed timelines and SLAs.
Monitor platform usage, performance indicators, and operational metrics, and flag issues or deviations to concerned stakeholders.
Analyze MIS and datasets using MS Excel and interpret Power BI reports to enable data-driven discussions and informed management decision-making.
Assist in preparation of presentations, briefing notes, records of discussion (RoDs), and official correspondence for senior officers and inter-departmental meetings.
Support testing and rollout of new features or process enhancements in coordination with internal teams and the technical team.
Maintain structured documentation related to workflows, processes, system changes, and stakeholder feedback.
Respond to stakeholder queries and provide functional assistance in accordance with defined policies and procedures.

Key Skills & Competencies:

Experience working within the government ecosystem and coordinating with multiple stakeholders.
Working knowledge of MS Excel for MIS and data analysis; ability to review and interpret Power BI reports.
Understanding of APIs and system integrations is an added advantage.
Experience coordinating with technical teams for platform and system-related activities.
Strong communication, documentation, and organizational skills with high attention to detail.

Educational Qualification:

Bachelor's degree
Postgraduate qualification in Management (MBA-Preferred)

Experience:

4–6 years of experience in project coordination, product operations, digital platforms, or e-governance initiatives.

Preferred Attributes:

Experience working on government or large-scale enterprise digital platforms.
Familiarity with formal communication protocols and inter-departmental coordination.
Ability to work effectively in a structured, deadline-driven environment.