Job Title: Product Operations Executive (Digital Platforms)
Location: New Delhi
Job Description:
We are seeking a detail-oriented and proactive professional to support the operations and continuous improvement of a large-scale digital platform involving multiple government stakeholders. The role requires structured coordination with internal teams, concerned departments, and the technical team to ensure smooth execution of platform-related activities and timely resolution of issues.
The incumbent will be responsible for monitoring operational performance, analysing data and system reports, supporting review meetings, and preparing high-quality documentation and presentations for senior management.
Key Responsibilities:
- Coordinate with government departments, internal teams, and the technical team for platform and system-related activities, and day-to-day operational coordination.
- Track platform-related issues and ensure their timely resolution by the technical team in line with agreed timelines and SLAs.
- Monitor platform usage, performance indicators, and operational metrics, and flag issues or deviations to concerned stakeholders.
- Analyze MIS and datasets using MS Excel and interpret Power BI reports to enable data-driven discussions and informed management decision-making.
- Assist in preparation of presentations, briefing notes, records of discussion (RoDs), and official correspondence for senior officers and inter-departmental meetings.
- Support testing and rollout of new features or process enhancements in coordination with internal teams and the technical team.
- Maintain structured documentation related to workflows, processes, system changes, and stakeholder feedback.
- Respond to stakeholder queries and provide functional assistance in accordance with defined policies and procedures.
Key Skills & Competencies:
- Experience working within the government ecosystem and coordinating with multiple stakeholders.
- Working knowledge of MS Excel for MIS and data analysis; ability to review and interpret Power BI reports.
- Understanding of APIs and system integrations is an added advantage.
- Experience coordinating with technical teams for platform and system-related activities.
- Strong communication, documentation, and organizational skills with high attention to detail.
Educational Qualification:
- Bachelor's degree
- Postgraduate qualification in Management (MBA-Preferred)
Experience:
- 4–6 years of experience in project coordination, product operations, digital platforms, or e-governance initiatives.
Preferred Attributes:
- Experience working on government or large-scale enterprise digital platforms.
- Familiarity with formal communication protocols and inter-departmental coordination.
- Ability to work effectively in a structured, deadline-driven environment.
