We are seeking an SCCM Application Packaging Professional with hands-on experience in SCCM, ServiceNow, and Jira. The ideal candidate will possess a basic understanding of PowerShell and strong technical knowledge of Windows OS (Win10, Win11), including software installation, Virtual Desktop Citrix, and Desktop Applications. You'll be responsible for performing deployment pre-checkouts, post-deployment follow-ups, and managing failed installs, all while maintaining high-quality documentation and providing essential desktop operational services.

Key Responsibilities

Application Packaging & Deployment: Utilize SCCM for application packaging and deployment, ensuring successful software distribution across the enterprise.
Deployment Management: Perform deployment pre-checkouts using provided check scripts and tools. Conduct post-deployment follow-ups, including metrics reporting, tracking failed install endpoints, and initiating remediation for failed installs.
Issue Escalation: Escalate deployment failures that exceed specified failure thresholds in a timely manner.
Operational Support: Provide firm-wide desktop operational services, supporting software installations and application functionality.
Documentation & Procedures: Maintain documentation and procedures related to application packaging and deployment processes.
System Knowledge: Apply technical knowledge of Windows OS (Win10, 11), Virtual Desktop Citrix, and Desktop Applications in MS Excel.
Collaboration & Problem Solving: Work collaboratively with strong interpersonal skills, demonstrating tenacity to deliver, excellent attention to detail, and problem-solving skills with the ability to think quickly.
Tool Utilization: Effectively use ServiceNow and Jira for incident, change, and project management.

Required Skills and Experience

Experience with SCCM (System Center Configuration Manager).
Experience with ServiceNow and Jira.
Basic knowledge of PowerShell.
Technical knowledge of Windows OS (Win10, 11), including software installation.
Experience with Virtual Desktop Citrix.
Proficiency with Desktop Applications in MS Excel.
Tenacity to deliver, with excellent attention to detail.
Self-motivated, with a can-do attitude and a team player mindset.
Strong problem-solving skills with the ability to think on your feet.
High-quality interpersonal skills are essential.
Ability to perform deployment pre-checkouts and post-checkouts, analyze checkouts, and escalate issues.

Mandatory Skills

SCCM
Application Packaging

Good to Have Skills

Good communication skills.

Walkin interview @ TCS Hyderabad for SCCM Admin on 8th June'24

Intune & SCCM Administrator

SCCM Application Packaging Professional

Intune Specialist L3 SCCM/MECM | Azure AD | Autopilot | UEM