Role Summary

The core responsibilities of Account Manager for Strategic Account at a global Fintech can be broken down into key areas: Account Management, sales strategy development, Adoption & Account ecosystem, customer relationship management, Problem management and revenue growth.

Key Responsibilities: Account Development Manage One Large Account with Strong business development, pipeline build & management, Relationship building & development, Escalation Management, Internal collaboration & Stakeholder management skills.

Sales Strategy Development - The Account Manager is responsible for developing a comprehensive sales strategy that aligns with the company's overall goals and objectives for a large account. This involves building a strong account plan for the Strategic Account, defining sales pipeline build plan, Planning to achieve sales targets, Collections and developing pricing propositions that are competitive and sustainable.

Additionally, the Account Manager must track account trends, competition, and customer needs to adjust the sales strategy as needed to maximize revenue growth, come up with innovative contracting models for large clients. Plan engagements without RFPs and work on nomination basis with the client by showcasing value proposition.

Adoption & Building a strong account ecosystem The Strategic Account Manager is responsible for building a strong account system through a team of Sales, Solutioning,

Customer Success, Product professionals or a strategic account to achieve sales targets, stronger adoption of Tech and drive revenue growth. This involves deep collaboration skills across teams, clear roles & responsibilities, managing extended teams and building a strong ecosystem of professionals managing the client for higher revenue performance, best account management & good P&L through collections.

Required experience:

Bachelor's degree in Business/ Master's degree will be plus but not mandatory.
Minimum 6 years of experience in Key account management primarily from Technology/ PSU background with specific experience in banking.
Good understanding in technology
Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
Strong analytical skills and experience with customer success tools and metrics.
Passion for delivering exceptional customer experiences and driving customer satisfaction

Key Account Sales Manager