Business Unit

STChealth is a company focused on vaccine intelligence and immunization data management it connects public and private healthcare sources to deliver real-time immunization information.

Their platform is used by thousands of locations, and they emphasize data integrity, real-time analytics, and enabling better decision-making in public health. Headquarters: Phoenix, Arizona (US).

Job Summary

The Site Reliability Engineer (SRE) supports a U.S. public health SaaS platform processing protected health information (PHI) under HIPAA. The role emphasizes automation, monitoring, and reliability engineering for regulated environments. The SRE will partner closely with U.S.-based teams to enhance observability, CI/CD automation, and operational maturity in non-production and staging systemsmaintaining compliance with HIPAA, SOC2, and corporate data protection standards.

Core Responsibilities

Automate infrastructure provisioning, configuration, and maintenance using Terraform, Ansible, and Python.
Build, enhance, and maintain CI/CD pipelines using Jenkins, GitHub Actions, or AWS CodePipeline for continuous delivery and consistency across environments.
Implement and optimize monitoring solutions using Datadog, Prometheus, Grafana, and ELK/EFK stacks to ensure high service reliability.
Develop alerting strategies and escalation paths aligned to service-level objectives (SLOs) and key performance indicators (KPIs).
Build custom scripts and automation for patching, validation, and system health checks.
Partner with U.S. SREs and Engineering teams on environment management, change control, and incident response improvements.
Analyze logs and performance metrics to identify stability issues, optimize cloud costs, and drive continuous improvement.
Maintain detailed runbooks, SOPs, and documentation supporting operational readiness and knowledge transfer.
Contribute to open-source or internal tooling that enhances automation, monitoring, or observability capabilities.
Conduct periodic reliability reviews, performance tests, and failover simulations to validate readiness.
Support adoption of infrastructure-as-code, immutable environments, and container orchestration (Docker/Kubernetes).
Promote DevOps and SRE best practices across the engineering organization.

Tools & Technologies

AWS (EC2, S3, Lambda, CloudWatch, IAM, RDS, ECS/EKS), Terraform, Ansible, Python, Bash, Jenkins, GitHub Actions, Docker, Kubernetes, Prometheus, Grafana, ELK/EFK, Loki, Jira, Confluence.

Qualifications

57 years in SRE, DevOps, or Infrastructure Engineering.
Bachelor's degree in computer science or related field of study preferred, or equivalent experience
Experience supporting U.S. healthcare or other regulated SaaS systems (HIPAA, SOC2, ISO27001).
Strong scripting and automation (Ansible, Jenkins, Python, Bash, Terraform, CloudFormation).
Understanding of CI/CD, networking, and secure cloud architecture.
Proven collaboration with U.S. teams across time zones; clear written and spoken English.
Familiarity with EHR, HL7/FHIR, or state/federal public health systems preferred.
Knowledge of data privacy frameworks (HIPAA, HITRUST, GDPR) and ITIL-based change/incident management.

Work Model

Aligns with U.S. Eastern hours for daily collaboration, stand-ups, and sprint planning.
Documents work thoroughly to ensure audit readiness and operational transparency.
Works closely with U.S. SRE leadership on automation priorities, sprint goals, and production readiness activities.

Soft Skills

Analytical problem-solver with attention to detail.
Self-driven, collaborative, and process-oriented.
Excellent communication and time management across distributed teams.
Passionate about automation, reliability, and continuous improvement.

Example Contributions

Automated patching pipeline for pre-production validation of security updates.
Designed Grafana dashboards reducing alert noise by 40%.
Built Python scripts automating AWS cleanup, saving 15% cloud spend.
Implemented environment consistency checks improving deployment success rates.
Introduced CI/CD optimizations reducing release time by 25%.

Work Mode: Remote

Shift Timings: 6:30pm to 3:30am IST

Location: Mumbai Remote

Benefits

Annual Public Holidays as applicable
30 days total leave per calendar year
Mediclaim policy
Lifestyle Rewards Program
Group Term Life Insurance
Gratuity
...and more!

Sr Site Reliability Engineer

Sr Site Reliability Engineer

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Sr Site Reliability Engineer

Sr Site Reliability Engineer