Job description

Welcome guests
Provide information
Manage reservations
Handle complaints
Coordinate with other departments
Maintain guest history
Create welcome folders
Attend to special guests

Job Title: Guest Relations Executive

Department: Guest Services / Hospitality

Reports To: Guest Relations Manager / Front Office Manager

Location: [Insert Location]

Job Type: Full-time

Company Overview:

[Company Name] is a leading provider of [insert hospitality services, e.g., luxury hotel services, customer experience, etc.]. We are looking for a friendly, professional, and service-oriented Guest Relations Executive to ensure that our guests have an exceptional experience during their stay. If you are passionate about customer service and hospitality, we encourage you to apply.

Key Responsibilities:

1. Guest Welcome & Interaction:

Warm Reception:
Greet guests warmly upon arrival and ensure they feel welcome and valued.
Handle guest check-ins/check-outs efficiently and with a positive demeanor.
Guest Assistance:
Assist guests with inquiries, requests, and complaints, ensuring a high level of guest satisfaction.
Provide information on hotel services, facilities, local attractions, and dining options.
Personalized Experience:
Ensure personalized services for VIP guests, repeat customers, or guests with special requests.
Maintain guest preferences and ensure they are provided with a customized experience on future visits.

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