Description

Skills :

Requirements Gathering, Process Mapping, Stakeholder Management, Business Analyst in BFSI Module, BDR (Business Requirement Document), Familiarity with Agile/Scrum methodologies, Experience in Conversational AI Platforms (Chatbots), REST APIs.

Company Overview

Twixor is a leading IT Services and Consulting company revolutionizing customer engagement through intelligent business process automation across messaging channels.

Headquartered in Singapore with a global presence and pan-India offices, Twixor delivers hyper-personalization and digital transformation using low-code solutions for clients in industries such as banking, insurance, retail, and healthcare.

Job Overview

We are looking for a Mid-Level Business Analyst to join our dynamic team in Chennai on a full-time basis.

The ideal candidate will have up to 6 years of relevant experience and a strong background in the BFSI sector.

You will play a pivotal role in gathering requirements, mapping processes, and ensuring the successful delivery of digital customer engagement solutions leveraging conversational AI platforms.

Qualifications And Skills

Demonstrated expertise in requirements gathering to effectively capture and document clear business needs and technical specifications from stakeholders. (Mandatory skill).
Proven experience as a Business Analyst specifically within BFSI modules, understanding complex regulatory and operational requirements. (Mandatory skill).
Significant experience in preparing, managing, and reviewing Business Requirement Documents (BRD) for digital and automation projects. (Mandatory skill).
Strong process mapping skills, involving the ability to visualize, analyze, and document end-to-end business processes for optimization and automation.
Excellent stakeholder management abilities to facilitate communication, prioritize business needs, and resolve conflicts among cross-functional departments.
Good understanding and practical experience working within Agile or Scrum methodologies, ensuring iterative delivery and effective project tracking.
Direct experience with conversational AI platforms or chatbots, contributing to the design and delivery of automated customer engagement solutions.
Familiarity with REST APIs, including understanding their integration, documentation, and alignment with business process requirements.

Roles And Responsibilities

Work closely with business and technical stakeholders to elicit, analyze, and document business requirements, ensuring alignment with project objectives.
Draft comprehensive Business Requirement Documents and functional specifications for digital process automation and customer engagement solutions.
Analyze and map existing business processes, identifying areas for automation, improvement, and optimization using Twixors low-code platforms.
Participate as a key contributor in Agile/Scrum teams, collaborating in sprint planning, backlog grooming, and daily stand-ups to drive project progress.
Coordinate stakeholder meetings, facilitate requirement workshops, and provide clear updates and documentation throughout the project lifecycle.
Oversee the integration of REST APIs in customer journey solutions, ensuring strong data flows across messaging channels and backend systems.
Support user acceptance testing (UAT), validate solutions against requirements, and ensure timely resolution of defects and gaps.

Work Location : Chennai (Work from Office).

Notice Period : Below 30 days.

(ref:hirist.tech)

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