About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Who We Are Looking For

In this role, you will work with State Street teams from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.

Why this role is important to us

This is a varied position with a senior level of responsibility within the Transaction Management Exchange Traded Derivatives Team, within Middle Office Services. This Transaction Management ETD Officer acts as a Primary contact point for all internal/external clients. The team is responsible for trade confirmation, trade processing, reconciliations with prime brokers, margin validation & processing and reporting to clients as agreed within service level agreements. The team is also responsible to maintain client Recordkeeping data updated, process wire transfers, and work with prime brokers to resolve exceptions. The candidate is required to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries and escalate appropriately to reporting manager.

What You Will Be Responsible For

As Officer, you will

Provide day to day management of Transaction Management Exchange Traded Derivatives team in location for responsible client
Drive transaction management, settlement and excellence though proactive management of the trade lifecycle
Be a key participant in effective service delivery and client sentiment, including direct client contact
Support and build a strong risk management and control environment
Manage and develop the team effectively, ensuring appropriate coverage and control. Train and coach colleagues, provide inputs for performance reviews and appraisals
Communicate effectively on issues / problems with the Clients and STT management and ensure a proper and timely follow-up is done to ensure resolution
Embrace State Street's core values and support a work environment reflecting the values
Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
Be a strong team player and demonstrate dedication to group and company goals
Demonstrate professional maturity and effective time management
Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
Ensure all internal/external clients inquiries are logged and resolved in a timely and satisfactory manner
Ensure all daily and monthly services are delivered in accordance with client SLA's
Assist with compliance reviews, controls and audits
Work effectively with peers locally and across the region to achieve common goals

What We Value

These skills will help you succeed in this role

Excellent attention to detail
Must be responsible and take ownership to the job which is allocated and beyond
Must be organized and able to multi-task often working with tight deadlines
Demonstrate the ability to handle multiple activities and to prioritize work effectively
Must be proactive and be a problem solutioner
Carries work ethics and professionalism within the organization's principal and beyond
Must be flexible often dealing with ad-hoc queries from clients and internal stakeholders
Access risk involved in the processes and mitigates them by appropriate solutions

Education & Preferred Qualifications

Degree in finance/business or equivalent along with relevant industry experience
Understanding of Middle Office operations, with strong knowledge of Exchange Traded Derivatives trade confirmation, processing, reconciliation and trade life cycle
Minimum 10+ years of work experience in financial industry/services
Proven experience with client communication/interaction at multiple levels
Understanding of key technology within the support of investment management operations
Experience of being part of organizational change, with an understanding of change management principles, techniques & tools
Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous
Strong MS Excel, Access, Word, PowerPoint skills necessary
Strong English written and spoken ability

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job ID: R-781915

Middle Office - Officer

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