Job Description :

Roles and Responsibilities :

Responds to customer complaints, evaluates and resolves problems of the customer
Install and commission CNC plasma and gas cutting machines
Perform calibration, alignment, and THC setup
Configure cutting parameters and CNC controls
Integrate dust extraction, gas lines, power sources, and controllers
Conduct preventive and breakdown maintenance
Troubleshoot electrical, mechanical, pneumatic, and CNC issues
Diagnose controllers, plasma sources, drives, motors, and motion systems
Replace faulty parts and carry out system upgrades
Provide on-site and remote technical support
Train operators and maintenance staff
Prepare service and diagnostic reports
Follow all safety and site protocols
Evaluates and resolves problems of the customer
Works alongside with technical sales engineers
Provides customers with regular reports and feedback on their service requests
Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference
Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.

Required Candidate profile :

Service engineer - Gujarat region

Service Engineer - Sanand