Network Monitoring, Incident Management, Documentation, Network Operations, Reporting, Troubleshooting

Windows, Data Center Infrastructure, AM, VMWare, BPM, Ucmdb, Nnmi, Itil V3, DIAG, CIT, OO, RUM, UOC, DCIM systems monitoring, Network Infrastructure Monitoring, NA, Fas, OPTIC, SMAX, UCA, Pac, vTeMIP, BVD, AHU, SA, chiller plants, OBM, Hvac, Virtualization Systems, IT Operations Automation, Linux server systems

Firewall, Routers, Jira, Switches, NOC monitoring, zendesk, reading and interpreting logs, Access Core Transport networks, diagnostic tools

Mainframes, Monitoring Tools, Service Desk Management, It Operations, Active Directory, Customer service