NOC Engineer (Tier 2)

Locations & Number of Openings

• Delhi
• Jaipur
• Pune
• Chandigarh
  
  

Experience: 4 years

Certification: ITIL v3 (required)

Job Description

We are seeking a NOC Engineer (Tier 2) to join our growing operations team. You will handle escalated network/infrastructure issues, ensure high availability, and collaborate with Tier 1 for seamless service delivery.

Key Responsibilities

• Monitor and maintain network devices, servers, and services for performance and reliability.
• Troubleshoot and resolve escalated incidents (L2-level), collaborating with Tier 1 and Tier 3 as needed.
• Perform root cause analysis and recommend corrective actions.
• Follow ITIL processes for Incident, Problem, and Change Management.
• Provide guidance and mentoring to Tier 1 engineers on operational best practices.
  
  

Preferred Skills & Tools Experience

• Network & Infrastructure Monitoring: vTeMIP+FAS, UCA+UOC, NNMi+NA, BPM+RUM+DIAG
• IT Operations & Automation: SMAX+AM, OBM+OPTIC+BVD, CIT+UCMDB, SA+OO
• Virtualization & Systems: VMWare, Windows/Linux server systems
• Data Center Infrastructure: DCIM systems (monitoring chiller plants, AHU, HVAC & PAC)
  
  

Qualifications

• 4+ years of experience in a Network Operations Center or similar environment.
• ITIL v3 certification (required).
• Strong understanding of network protocols, routers, switches, and monitoring tools.
• Hands-on experience with ticketing systems, incident escalation, and performance tuning.
• Excellent communication and analytical skills.
  
  

Additional Details

• Collaborative work environment with opportunities for skill development.
• May involve 24/7 shift or on-call rotations.
  
  

How To Apply

Send your CV to [Confidential Information] with the subject line NOC Engineer (Tier 2) – [Preferred Location].

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