Roles & Responsibilities:

Minimum of five years of hands-on experience in server administration and Cloud Operations, specifically with AWS and Azure.
Proficiency in IAM, ECS, and EKS for AWS/Azure.
Experience managing Route Tables, NACL, Security Groups, and NSG.
Strong expertise with the Linux platform.
Experience with Microsoft Hyper-V, VMware ESXi, vCenter, Nutanix, Azure, and AWS.
Proficient in Windows Operating Systems Server (2012, 2016, 2019, 2022).
In-depth knowledge of Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, and Windows Cluster.
Experience with Commvault or NetBackup Veritas Backup Products is preferred.
Experience with TrendMicro or Symantec Anti-virus products is preferred.
Familiarity with cloud automation tools such as Terraform and Chef.
Understanding of storage products is an advantage.
Excellent problem-solving skills and resourcefulness.
Ability to coordinate and communicate effectively with customers.
Proficient in Windows scripting, PowerShell, or other scripting languages.
Capable of handling demanding service response and recovery times.
Ability to manage daily support tasks to meet strict SLA requirements.
Excellent skills in scheduling and multitasking.
Meticulous and process-oriented.
Strong analytical skills, capable of working collaboratively to resolve issues.
Effective organizational skills, with a focus on proper documentation and information tracking.
Good understanding of Application tiers, IIS, and Databases.
Familiarity with Change Management processes.
Commitment to regular 8×5 support hours with shift rotation (no graveyard shifts), including standby for 24/7 support and availability during off-peak hours for system activities.
Basic knowledge of Linux OS with willingness to cross-train in Linux/Unix environments.
Basic networking knowledge is advantageous.
Certifications such as RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL, or equivalent are preferred.
AWS SysOps or Azure Administrator certification is mandatory.

Job Requirements

Install and configure software and hardware systems.
Manage servers and integrate technology tools.
Establish accounts and server settings.
Monitor system performance and ensure compliance with requirements.
Collaborate with users and vendors to resolve issues, ensuring timely service and root cause analysis.
Uphold security through access controls, backups, and firewall configurations.
Conduct monthly system patching and manage upgrades to new software releases and models.
Maintain compliance with security policies, including regular vulnerability assessments, patching, and system hardening.
Provide prompt responses to incidents and service requests.
Regularly review and manage user accounts.
Explore and recommend new technologies and system improvements.
Offer technical support during and outside of office hours.
Develop technical expertise and train staff on new technologies.
Create and maintain internal technical documentation, manuals, and IT policies.
EA Licence No.:18S9405 / EA Reg. No.:R1330864

Skills & Competencies

Azure,AWS

Cloud Operations Engineer L2-L3 (Azure/AWS)