Cloud Operations Engineer L2-L3 (Azure/AWS)

Roles & Responsibilities:

• Minimum of five years of hands-on experience in server administration and Cloud Operations, specifically with AWS and Azure.
• Proficiency in IAM, ECS, and EKS for AWS/Azure.
• Experience managing Route Tables, NACL, Security Groups, and NSG.
• Strong expertise with the Linux platform.
• Experience with Microsoft Hyper-V, VMware ESXi, vCenter, Nutanix, Azure, and AWS.
• Proficient in Windows Operating Systems Server (2012, 2016, 2019, 2022).
• In-depth knowledge of Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, and Windows Cluster.
• Experience with Commvault or NetBackup Veritas Backup Products is preferred.
• Experience with TrendMicro or Symantec Anti-virus products is preferred.
• Familiarity with cloud automation tools such as Terraform and Chef.
• Understanding of storage products is an advantage.
• Excellent problem-solving skills and resourcefulness.
• Ability to coordinate and communicate effectively with customers.
• Proficient in Windows scripting, PowerShell, or other scripting languages.
• Capable of handling demanding service response and recovery times.
• Ability to manage daily support tasks to meet strict SLA requirements.
• Excellent skills in scheduling and multitasking.
• Meticulous and process-oriented.
• Strong analytical skills, capable of working collaboratively to resolve issues.
• Effective organizational skills, with a focus on proper documentation and information tracking.
• Good understanding of Application tiers, IIS, and Databases.
• Familiarity with Change Management processes.
• Commitment to regular 8×5 support hours with shift rotation (no graveyard shifts), including standby for 24/7 support and availability during off-peak hours for system activities.
• Basic knowledge of Linux OS with willingness to cross-train in Linux/Unix environments.
• Basic networking knowledge is advantageous.
• Certifications such as RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL, or equivalent are preferred.
• AWS SysOps or Azure Administrator certification is mandatory.

Job Requirements

• Install and configure software and hardware systems.
• Manage servers and integrate technology tools.
• Establish accounts and server settings.
• Monitor system performance and ensure compliance with requirements.
• Collaborate with users and vendors to resolve issues, ensuring timely service and root cause analysis.
• Uphold security through access controls, backups, and firewall configurations.
• Conduct monthly system patching and manage upgrades to new software releases and models.
• Maintain compliance with security policies, including regular vulnerability assessments, patching, and system hardening.
• Provide prompt responses to incidents and service requests.
• Regularly review and manage user accounts.
• Explore and recommend new technologies and system improvements.
• Offer technical support during and outside of office hours.
• Develop technical expertise and train staff on new technologies.
• Create and maintain internal technical documentation, manuals, and IT policies.
• EA Licence No.:18S9405 / EA Reg. No.:R1330864

Skills & Competencies

Azure,AWS