Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate)
Implements the segment sales strategy to achieve segment revenue goals, property revenue goals, and guest and employee satisfaction
Conducts day-to-day sales activities focusing on building long-term, value-based customer relationships to achieve property sales objectives
Achieves personal booking goals

CANDIDATE PROFILE

Education and Experience:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in sales and marketing or a related professional area, or
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing or a related professional area

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies:
Works with sales leader to ensure understanding and effective implementation of the sales strategy for the segment
Assists in the development, implementation, and sustaining of an aggressive solicitation program focused on increasing business
Collaborates with management team to create and implement a sales plan addressing revenue, customers, and the market for the segment
Assists in developing and implementing promotions, both internal and external
Maximizing Revenue:
Provides positive and aggressive leadership to ensure maximum revenue potential
Recommends booking goals for sales team members
Managing Sales Activities:
Approves space release for catering to maximize revenue in the absence of a Business Evaluation Manager
Participates in sales calls with sales team members to acquire new business or close on business
Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence)
Analyzing & Reporting on Sales and Financial Data:
Analyzes market information using sales systems and implements strategy to achieve financial room and catering goals
Assists Revenue Management with completing accurate six-period projections
Reviews sales and catering guest satisfaction results to identify areas of improvement
Ensuring Exceptional Customer Service:
Displays leadership in guest hospitality and creates a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Meets with guests during pre- and post-convention meetings to obtain feedback on the quality of product (e.g., rooms, meeting facilities, equipment, food and beverage)
Empowers employees to provide excellent customer service
Observes service behaviors of employees and provides feedback
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Executes and supports the company's Customer Service Standards and property's Brand Standards
Building Successful Relationships:
Develops and manages relationships with key stakeholders, both internal and external
Works collaboratively with off-property sales channels to ensure complementary, non-duplicative sales efforts
Collaborates with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations or union requirements
Attends customer events, trade shows, and sales missions to build or develop key relationships with GSO Managers and customers

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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