Title: Customer Service Executive (Full-time)

Location: AMPM Headquarters - Noida (On-Site)

Department: CRM

Whom We Need :

AMPM is looking for a customer-focused professional who can act as the bridge between the brand and its clientele, managing high-value relationships while ensuring a seamless customer experience. The ideal candidate combines CRM expertise, fashion sensibility, and operational excellence.

Soft Skills:

Exceptional interpersonal and relationship-building skills, particularly with HNI and premium clientele. Strong collaborative mindset with the ability to work closely with cross-functional teams. High attention to detail with excellent organizational and multitasking abilities. Empathy and a proactive approach to improve customer experience.

Technical Skills :

Proficiency in MS Office and Outlook
Working knowledge of CRM systems
Understanding of fabrics, garment measurements, styling, and fit, essential for client interactions.
Ability to document, track, and manage customer interactions accurately.

Attitude :

Customer-first mindset, prioritizing experience and relationship building.
Proactive problem-solver who anticipates challenges and resolves them.
Professional and polished demeanor aligned with a luxury brand environment.

Required Skills & Qualifications :

Bachelor's degree in Fashion Design, Communications, or a related field.
13 years in customer service/CRM in luxury, fashion, or lifestyle brands.
Hands-on experience with CRM platforms (Shopify, BiteSpeed, or
similar CRM tools).
Strong verbal and written communication skills.
Proven ability to manage high-value client relationships.

Work Mode & Schedule :

Hybrid role based out of Noida

6-day work week with rotational weekly off

Why This Role Matters at AMPM :

As a CRM/Customer Experience Executive at AMPM, you will create meaningful

experiences for high-value customers, strengthen long-term relationships, and play a

key role in enhancing brand loyalty and customer satisfaction. Your insights andproactive engagement will directly contribute to brand loyalty, customer delight and AMPM's premium positioning in the luxury fashion space.

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