Job Title / Role: Service Delivery Head-Insurance

Key Skills: Policy Center, Billing Center, Claims Center, Guidewire/PEGA, Agile methodology, Insurance domain

Experience: 15-22 years

Location: Hyderabad

Mode: Work From Office

We at Coforge are hiring Service Delivery Head-Insurance with the following skillset:

Key Responsibilities:

1. Application Delivery Leadership

Own end-to-end delivery and performance of Guidewire platformsPolicy Center, Billing Center, Claims Center.
Govern application development, enhancements, production support, and system integration.
Establish predictable Agile/DevOps execution frameworks to ensure high-quality releases.
Ensure platform functional stability, scalability, and performance to meet business needs.

2. Multi-Portfolio IT Service Delivery Management

Oversee delivery of associated insurance applications (rating engines, portals, document mgmt., integrations).
Define and enforce SLAs, KPIs, OLAs for development, support, and operational services.
Govern incident, problem, and change management; reduce defects and MTTR.
Drive service reliability engineering (SRE) culture to enhance resiliency.

3. Transformation, Modernization & Cloud

Lead modernization and upgrade initiatives for Guidewire platforms.
Support migration to Guidewire Cloud Platform (GCP) where applicable.
Champion microservices/API modernization, digital integration, and ecosystem expansion.
Drive CI/CD automation, cloud adoption, and DevOps practices.

4. Stakeholder & Business Partnering

Act as senior engagement leader with global IT, product, and insurance operations executives.
Engage underwriting, claims, billing, and distribution leaders to align service delivery with business goals.
Provide executive-level reporting on delivery performance, risks, and outcomes.
Manage escalations with diplomatic yet firm resolution leadership.

5. Governance, Risk & Compliance

Ensure compliance with InfoSec, regulatory, data governance, business continuity standards.
Maintain audit readiness, drive risk remediation, and ensure documentation quality.
Govern vendor partnerships and manage offshore/nearshore partner models.

6. Continuous Improvement & Value Engineering

Drive value realization and cost optimization programs within application delivery services.
Identify opportunities for automation, process streamlining, and productivity uplift.
Standardize delivery methodologies, engineering practices, and operating models.
Leverage analytics & data insights to improve platform performance and delivery predictability.

7. Strategic Planning & GCC Capability Scale-up

Contribute to multi-year roadmap for Guidewire application portfolio, upgrades, and transformation programs.
Drive demand planning, resource capacity management, workforce scaling, and skill evolution.
Partner with global leaders to identify additional workstreams for GCC expansion.
Build and strengthen GCC Center of Excellence (CoE).

8. People & Organizational Leadership

Lead, mentor, and develop Guidewire engineering & service delivery teams.
Drive talent strategy, skill development, and certification uplift (especially Guidewire + cloud).
Establish a culture of high performance, accountability, and continuous learning.

Qualifications:

15 to 22 years of IT experience with minimum 68 years in platform delivery leadership.
Expertise in managing PolicyCenter, BillingCenter, and ClaimsCenter implementation/support.
Demonstrated success leading global IT delivery in GCC or similar distributed models.
Strong background in ITIL/ITSM, Agile/DevOps methodologies.
Bachelor's degree in Engineering/Computer Science; MBA preferred.

Preferred Skills:

Cloud experience along with Guidewire/Duckcreek platforms strongly preferred.
Familiarity with complementary ecosystem platforms (e.g., rating engines, CRM, DMS).
Experience in insurance domain preferred.
Familiarity with GCC operating models
Lean Six Sigma certification is a plus.
Strong executive communication and stakeholder engagement skills.
Experience managing large technology/vendor partnerships.

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