Job Description:

We are looking for smart engineers who are enthused when they see a problem and cant stop themselves until it is solved
Engineers who have a strong desire to provide solutions to customer issues in a fast paced environment; and who are energised with the prospect of directly interacting with our customers, most of whom are from Fortune 500 companies.
If you have exposure to relational databases, have basic proficiency in SQL and any programming language, we will provide the rest of the training for you, on this exciting journey.
Do apply! In this role, you will lead all technical aspects of implementations, which includes collecting requirements, building workflows, user interfaces, security profiles, reports, training/demonstrating, handling issues, and much more.

Key Responsibilities:

You can code in some capacity (in any language), and have built one or more basic to moderately advanced programs. While the Onit platform is primarily a low-code solution, a general understanding of programming fundamentals will be important to your success
You enjoy working in a fast paced and dynamic environment, with minimal oversight and direction
You take responsibility for projects end-to-end, from idea to completion
Provide assistance to colleagues where needed
Work well in both individual and team settings
Participate effectively as an individual and team contributor within a multifaceted technology environment
Support delivery and implementation services as necessary

Required Skills:

5+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment.
Proficiency in Ruby programming, with a general to advanced level of expertise.
Working knowledge of Python and its application in software development and support.
Prior experience working on integrations (e.g., Pentaho, Workato, API integrations, third-party systems).
Solid understanding of programming fundamentals and source code management (e.g., algorithms, data structures, coding best practices, git, etc.)
Demonstrated ability to quickly understand business requirements and expectations.
Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders.
Detail-oriented with strong organizational skills.
Prior experience working on Business Process automation/management tools is a plus.
Liquid templating language experience is a plus.
Excellent Microsoft Office Suite and general documentation proficiency.
Strong multitasking skills with the ability to prioritize and manage multiple projects. simultaneously in a fast-paced environment.
Experience in the legal industry is a plus but not required.
Bachelor s degree in computer science, MIS or a related discipline is preferred.

Solution Engineer-Senior