Solution Engineer-Senior

Job Description:

• We are looking for smart engineers who are enthused when they see a problem and cant stop themselves until it is solved
• Engineers who have a strong desire to provide solutions to customer issues in a fast paced environment; and who are energised with the prospect of directly interacting with our customers, most of whom are from Fortune 500 companies.
• If you have exposure to relational databases, have basic proficiency in SQL and any programming language, we will provide the rest of the training for you, on this exciting journey.
• Do apply! In this role, you will lead all technical aspects of implementations, which includes collecting requirements, building workflows, user interfaces, security profiles, reports, training/demonstrating, handling issues, and much more.

Key Responsibilities:

• You can code in some capacity (in any language), and have built one or more basic to moderately advanced programs. While the Onit platform is primarily a low-code solution, a general understanding of programming fundamentals will be important to your success
• You enjoy working in a fast paced and dynamic environment, with minimal oversight and direction
• You take responsibility for projects end-to-end, from idea to completion
• Provide assistance to colleagues where needed
• Work well in both individual and team settings
• Participate effectively as an individual and team contributor within a multifaceted technology environment
• Support delivery and implementation services as necessary

Required Skills:

• 5+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment.
• Proficiency in Ruby programming, with a general to advanced level of expertise.
• Working knowledge of Python and its application in software development and support.
• Prior experience working on integrations (e.g., Pentaho, Workato, API integrations, third-party systems).
• Solid understanding of programming fundamentals and source code management (e.g., algorithms, data structures, coding best practices, git, etc.)
• Demonstrated ability to quickly understand business requirements and expectations.
• Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders.
• Detail-oriented with strong organizational skills.
• Prior experience working on Business Process automation/management tools is a plus.
• Liquid templating language experience is a plus.
• Excellent Microsoft Office Suite and general documentation proficiency.
• Strong multitasking skills with the ability to prioritize and manage multiple projects. simultaneously in a fast-paced environment.
• Experience in the legal industry is a plus but not required.
• Bachelor s degree in computer science, MIS or a related discipline is preferred.