We are hiring Customer Care Executive (Voice Process) for a leading BPO company that delivers high-quality customer support services across industries. If you are passionate about communication, problem-solving, and providing excellent service, this is the right opportunity to grow your career in a dynamic, fast-paced environment.

Key Responsibilities:

Handle inbound and outbound calls to address customer queries and concerns.
Engage with clients to understand their needs and provide effective resolutions.
Maintain strong customer relationships by delivering excellent service.
Ensure adherence to communication protocols and service standards.
Meet individual and team performance targets consistently.

Qualifications:

Minimum: Graduate in any discipline.
At least 1 year of on-paper BPO experience is mandatory.

Skills Required:

Excellent verbal communication skills in English (fluency is a must).
Strong problem-solving and analytical abilities.
Ability to remain calm and professional under pressure.
Customer-first mindset with strong interpersonal skills.
Capability to thrive in a fast-paced, target-driven environment.

Work Schedule:

Shift Timings:
Day Shift for Girls.
Rotational Shifts for Boys.
Work Days: 5 days per week.
Weekly Offs: 2 rotational offs.

Competitive compensation package with performance-based incentives.
Opportunity to work with a leading BPO company and global clients.
Professional growth and learning opportunities in a supportive work culture.
Exposure to diverse industries and customer support operations.