Role Title: Senior Analyst, Model Monitoring (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose:

The Senior Analyst,Model Monitoring is a role (Individual Contributor) within the India Analytics Hub (IAH), operating under the Decision Management vertical and plays a critical role in the post-deployment monitoring of models across the enterprise. This individual is responsible for executing performance tracking routines, developing dashboards, supporting performance investigations, and collaborating with model owners and risk stakeholders to ensure models remain accurate, explainable, and compliant. This role will support the team by applying advanced analytical skills and a working knowledge of model governance standards to help uphold the integrity of the model risk management lifecycle.

Essential Responsibilities

Perform model monitoring activities for credit, customer, and non-customer decision models, including tracking of KPIs, stability metrics, and performance degradation indicators.
Create and maintain dashboards and reports that communicate performance trends, trigger alerts, and highlight potential model concerns.
Collaborate with model developers, owners, and validators to support timely issue investigation, remediation planning, and documentation updates.
Support the development and maintenance of monitoring frameworks, including stability thresholds, performance benchmarks, and early warning indicators.
Assist with the automation of recurring monitoring tasks using scripting (e.g., SAS, Python, SQL) and workflow tools.
Document model performance summaries, trend analyses, and key monitoring artifacts in accordance with model risk policies.
Prepare inputs for model risk reports, audit reviews, and regulatory requests, ensuring traceability and completeness of monitoring evidence.
Contribute to the adoption of MLOps best practices and explainability techniques (e.g., SHAP, LIME) to enhance monitoring transparency and trust.
Participate in cross-functional working sessions to evaluate monitoring outcomes and support continuous improvement initiatives.

Required Skills & Knowledge

Bachelor's degree in a quantitative, technical, or data-focused field (e.g., Statistics, Mathematics, Computer Science, Data Science, Engineering) with 3+ years experience or in lieu of degree 5+ years of relevant work experience in model analytics, monitoring, validation or development within a financial services environment.
Strong technical proficiency with data manipulation and analysis tools such as Python, SQL, R, or SAS.
Experience with data visualization tools like Tableau, Power BI, or similar platforms to create actionable performance dashboards.
Working knowledge of performance drift metrics, stability indicators, and key model health metrics.
Ability to translate technical findings into clear, concise documentation for non-technical audiences.
Experience with monitoring automation or process efficiency initiatives is a plus.
Ability to manage multiple models or monitoring streams independently, with a high attention to detail and quality.

Desired Skills & Knowledge

Strong problem-solving and critical thinking skills, especially when interpreting complex performance trends or ambiguous signals.
Solid communication and stakeholder engagement skills, with the ability to present findings in a structured and compelling manner.
Proactive and collaborative mindset, with experience working in cross-functional model risk or analytics teams.
Interest in staying current with emerging monitoring tools, AI/ML observability practices, and explainability techniques.
Exposure to regulatory or audit interactions related to model performance monitoring or documentation
Strong Familiarity with model governance frameworks, regulatory expectations, and internal audit processes (e.g., SR 11-7 compliance, MRM policies).

Eligibility Criteria:

Bachelor's degree in a quantitative, technical, or data-focused field (e.g., Statistics, Mathematics, Computer Science, Data Science, Engineering) with 3+ years experience or in lieu of degree 5+ years of relevant work experience in model analytics, monitoring, validation or development within a financial services environment.

Work Timings: 2PM - 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs-Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

Understand the criteria or mandatory skills required for the role, before applying
Inform your manager and HRM before applying for any role on Workday.
Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, LPP)
L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
L04+ Employees can apply.

Data Analytics

Senior Analyst, Model Monitoring (L09)

BI Analyst

Sr. Business Analyst

HR Data Analyst

Business Analyst with Fabric Certification

Senior Analyst - Revenue Operations

Financial Analyst (WALK-IN)