data engineering , Apis, Agile, Scrum, Cloud Technologies, Microservices, AWS

Major Incident Management, Status Reporting, Itil, Agile, risk management, Salesforce, AI-assisted workflow automation, timeline management, project management, stakeholder communications, Technical Operations, incident coordination, executive communications, Microsoft Project, structured escalation documentation, Technical Support Operations, Pmp, Escalation Management, action ownership, dependency tracking

Project Management Professional (PMP), Certified Scrum Product Manager (CSPM), Certified ScrumMaster (CSM), Sprint Planning, Microsoft Office, Agile delivery, Project management, Microsoft Project, Sprint review, Agile frameworks, Product backlog refinement, Risk management, Quality Management