Application Monitoring, Incident Management, Sql, Newrelic, Splunk, PagerDuty, Alert management

Itsm, ITOM, Soap, REST, Javascript, Cmdb, Client Scripts, Business Rules, Ui Policies, ServiceNow development, ServiceNow scripting, MID Server, IntegrationHub, Spm, Service Portal, custom applications, Glide APIs, UI Builder, Script Includes, Flow designer

Incident Management, change management, AI fundamentals, AWS Shield Advanced, AI-assisted Workflow Process Automation, AWS WAF, bot mitigation strategies, Prompt Engineering

Integrations, Csv, Api, Data Migration, Sql, project management, laboratory workflow knowledge, LIMS configuration, vendor management, Validation

Test Automation, Performance Testing, Security Testing, Defect Management, Api Testing, Agile Methodologies, Selenium Webdriver, Test Strategy, Database Testing, CI/CD Pipelines

Incident Response, Root Cause Analysis, Knowledge Management, Technical support, Product Support

Power Bi, Ticketing Tools, Power Automate, Workflow Platforms, Power Apps, Reporting Skills, Operational Governance, Service Management

Soap, Ui Policies, Client Scripts, Business Rules, REST, ServiceNow Technical Lead, ServiceNow Development, IntegrationHub Flow Designer, UI Actions, ServiceNow APIs, JavaScript debugging, Acls, Service Portal, UI Pages, UI Scripts, Cloning and upgrades, Deployments from lower environments to Production, Script Includes, ServiceNow CSA certification