Lead Desktop Support

Description

We are seeking a Lead Desktop Support professional to oversee our desktop support team in India. The ideal candidate will have extensive experience in IT support and will be responsible for ensuring that end-users receive high-quality technical assistance and support.

Responsibilities

• Lead and manage the desktop support team to ensure timely resolution of user issues.
• Install, configure, and maintain desktop hardware and software for end-users.
• Troubleshoot and resolve technical issues related to desktop environments, including operating systems and applications.
• Provide training and support to team members on best practices and new technologies.
• Collaborate with other IT teams to improve service delivery and enhance user experience.
• Develop and maintain documentation for desktop support processes and procedures.
• Monitor and report on the performance of desktop support services.

Skills and Qualifications

• 6-9 years of experience in desktop support or a related IT field.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Experience with remote desktop support tools and ticketing systems.
• Familiarity with network configurations and basic networking concepts.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities effectively.