Primary Duties & Responsibilities

Develop, refine, validate, and manage project plans to ensure on-time and on-budget delivery of major technology initiatives across the enterprise.
Utilize project management methods, standards, and integration practices while coordinating all internal and external resources required to complete assigned projects.
Provide timely and concise communications to functional leadership regarding project status, risks, and pending issues.
Analyze processes and recommend optimizations to improve resource utilization and delivery efficiency.
Develop project plans based on specifications provided by Portfolio Management staff and manage the effective execution of initiatives.
Build consensus among process leads regarding project scope, task execution, staffing, and issue resolution.
Source and coordinate with vendors on behalf of the business area represented.
Provide overall financial direction for projects, including budget development, cost control, and performance monitoring.
Identify potential risks within projects and proactively manage or escalate issues as needed.
Participate in identifying project costs, resource allocation, schedule adjustments, and escalation of key issues.
Collaborate frequently with business area management, portfolio managers, vendors, consultants, and contractors.
Develop and maintain productive relationships with internal and external stakeholders, including executive business owners, product managers, and vendors.
Conduct formal reviews with business sponsors at project completion to confirm acceptance and satisfaction.
Track and measure client satisfaction levels and implement improvements based on feedback.
Manage resource and capacity planning to ensure efficient utilization across projects.
Perform additional project-related duties as assigned.

Educational Qualifications

Education: Bachelor's degree in Information Systems, Engineering, Computer Science, Information Technology, or a related discipline.
Certifications (Preferred):
Project Management Professional (PMP) – Required
Certified Scrum Master (CSM)
SAFe Agile Certification
Lean Six Sigma / Kaizen Certification
Google Analytics Certification

Work Experience

10+ years of IT experience, including prior Project Management experience.
Minimum 1–2 years managing IT Infrastructure projects (preferred).
Proven experience managing project financials, budget reporting, and resource capacity management.
Exposure to Agile Scrum environments (nice to have).

Skills & Knowledge

Behavioral Skills

Strong leadership and team motivation skills.
Excellent relationship-building and interpersonal abilities.
Effective communication (oral and written) and presentation skills.
Strong analytical, problem-solving, and mathematical skills.
Excellent organizational and multitasking abilities.
Critical thinking and time management skills.
Ability to influence stakeholders and drive results.

Domain Skills

Experience in IT Infrastructure, Data Management, or Information Systems projects.
Exposure to Agile Architecture Delivery and Workflow Management.

Technical Skills

5–6 years of experience as a Project Manager in IT or software development environments.
Technical aptitude to collaborate effectively with software engineers.
Strong understanding of the Software Development Lifecycle (SDLC).
Proficiency in Waterfall methodologies; exposure to Agile Scrum preferred.
Hands-on experience in project financials, budget management, and capacity planning.
Familiarity with web technologies (HTML/CSS, JavaScript, Python, SQL).
Experience with Microsoft Technology Stack (C#, SQL Server) and Oracle (8i or 10g).

Tools Knowledge

Mandatory: Advanced Excel (data analysis, pivot tables, lookups).
Preferred:
Application Lifecycle Management tools: Jira, Azure DevOps
Project & Portfolio Management tools: Clarity, Open Workbench, Microsoft Project
Web Content Management Systems (WCMS): SAP Hybris
Collaboration tools: Confluence, MS Office Suite, Visio

Project Manager II - Technical Project and Program Management