Black And White Business Solutions is seeking a highly skilled Senior Associate specializing in Property and Casualty Insurance/Claims. The ideal candidate will possess strong problem-solving and organizational skills, coupled with an exceptional commitment to customer service. This role is crucial for operating a variety of client systems, performing complex tasks, and proactively finding solutions to meet client needs in a dynamic environment.

Must-Have Skills

Problem-solving skills: Possessing an investigative, analytical, and detail-oriented nature to identify and resolve complex issues efficiently.
Organizational skills: Ability to multi-task effectively, establish priorities, complete tasks/assignments in a timely manner, and strictly comply with process requirements.
Exceptional commitment to customer service: A strong dedication to providing outstanding service and ensuring high levels of client satisfaction.
Interpersonal Skills: Demonstrates solid relationship-building skills by being approachable, responsive, and proactive in interactions with colleagues and clients.
Should demonstrate collaborative working: Ability to work effectively as part of a team, contributing to a cohesive and supportive environment.
Communication: Communicates orally and in writing clearly, concisely, and professionally. No Mother Tongue Influence (MTI), able to articulate thoughts clearly and effectively while on calls.
Attitude: Exhibiting a positive mindset, maturity, and friendly behavior in all professional interactions.
Flexibility: Should be flexible with shifts, particularly in adapting to US shift timings.

Good to Have Skills

Experience in International commercial insurance for Property and Casualty claims/insurance.

Roles and Responsibilities

Operates a variety of client systems and performs complex tasks and activities without supervision, strictly adhering to information security policies, procedures, and guidelines.
Consistently meets and exceeds client performance standards, contributing to overall service excellence.
Interacts with co-workers and supervisors to audit and troubleshoot issues, ensuring client needs are met in a timely and accurate manner.
Takes initiative to find solutions and works effectively as a member of the team, contributing positively to group objectives.
Develops and implements procedures to consistently meet quality, quantity, and timeliness standards in all operational activities.
Composes clear, polite, and well-organized emails to communicate effectively with clients. Anticipates client needs proactively and takes initiative to address them.
Coaches less-experienced staff in learning complex procedures and gaining essential insurance knowledge, fostering team growth.
Analyzes the root cause of processing problems and keeps the team, supervisor, and client well-informed of identified issues and their proposed solutions.

Qualification

Any Graduate and Above

CTC Range

4 LPA - 8 LPA (Lakhs Per Annum)

Notice Period

Immediate - 30 Days

Contact: Lakshmi PS HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432489 / WhatsApp: 7892150019 Email: [HIDDEN TEXT] | Website: www.blackwhite.in

Senior Associate - Property and Casualty Insurance/Claims

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