Position: Key Account Manager E Commerce

Function: E - Commerce

Location: Gurugram

Industry: Consumer Wellness & Hygiene

Working Days: 6 days ( Saturday - WFH )

About Company: Hiring for our client is a homegrown hygiene and personal-care company and is committed to improving the everyday wellbeing of women and families across India. Built on the belief that access to safe, high-quality hygiene products should never be a privilege, the company focuses on creating thoughtful, reliable, and affordable solutions that support healthier living.

Job Roles & Responsibilities:

This role will be responsible for the end to end management (Sales, Operations, Marketing, etc.) of the Ecommerce/quick commerce Platforms.

Drive Sales & overall P&L impact for the company business in alignment with business objectives.

Ownership and delivery of the commercial plans and brand top line & a bottom line.

Serve as the primary liaison between ecommerce partners and the brand.

Build strong relationships and work closely with account managers/SPOC to understand market potential and gain insights into platform-specific trends and consumer behavior.

Optimize product listings, ensuring that they are optimized for search and conversion on marketplace platforms.

Identify product, service and account issue and resolve them accordingly.

Manage inventory, offers/ discounts, promotional strategies, and actionable insights responsibility with ownership to drive key business metrics (Conversion, GMV, Returns, Cancellations, Margins, etc.) on marketplaces.

Prepare and execute a planning calendar for each season, promotions, and mailer campaigns.

Implement and utilize analytics to track sales trends and identify opportunities for growth. Conceptualize digital marketing initiatives, analyze data and measure results.

Overseeing product offer and merchandising. Ensuring sales are maximized and content delivered effectively.

Experience of working with the startup Industry would be an added advantage.

Required Skills:

Proven experience as a Key Account Manager. The incumbent should be able to role up sleeves and get hands dirty to ensure Business Growth.
Must have 3-5 years of experience with Ecommerce Commerce platforms
Background in Sales and Marketing is essential
Ability to effectively manage and develop key accounts.
Experience working with data analytics tools.
Bachelor's degree in marketing or related field. Master's Degree preferred.

Behavioral competencies:

Good Communication Skills- Written and Verbal English
Ability to work in fast - paced environment and deliver results under tight deadlines
Good understanding and comfortable with Ecommerce Platforms, Online systems, Excel etc.
Ready and willing to take up new challenges and help organize the unorganized, ownership and independent performer
Consumer mindset to understand user experience, persona and personalized marketing

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