Strategy:

Manage and grow the relationship of existing customers, coordinating with units such as Trade Services, Payments, CRC, and GSSC for various transaction processing and addressing queries related to L/C, Remittances, Bank Guarantee, Export Credits, and facility documentation.
Assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with business development.

Business:

Monitor the day-to-day processing and delivery of all Trade Services products related to the Trade CSC, ensuring service standards are met.
Ensure compliance with Internal Procedures, Operational Controls, and Regulatory Requirements.
Provide Trade-related services to customers as per standards in the Quality Manual/system, meeting turnaround times as per Service Level Agreements.
Ensure speedy resolution of customer queries and complaints, following established procedures and quality standards.
Assist customers with product features, benefits, implementation, and complaints.
Provide back-office support to the sales team.
Assist Relationship Managers (RMs) in completing KYC reviews for clients.
Stay aware of all policies and procedures related to money laundering prevention and KYC.
Ensure compliance with policies and procedures, reporting any suspicious transactions to the supervising officer.
Control Static Data Transactions.

Processes:

Ensure compliance with all Internal Procedures, Operational Controls, and Regulatory Requirements.
Oversee the processing and delivery of Trade Services products, ensuring service standards are maintained.

People and Talent:

Lead by example, building the appropriate culture and values. Set expectations and collaborate with risk and control partners.
Provide ongoing training and development for the team, ensuring holders of critical functions are suitably skilled and qualified for their roles, with effective supervision in place to mitigate risks.
Employ, engage, and retain high-quality people, with succession planning for critical roles.
Review team structure and capacity plans.
Set and monitor job descriptions and objectives for direct reports, providing feedback and rewards based on performance.

Risk Management:

Ensure business is conducted within the Group's risk appetite, and risks are appropriately managed with relevant stakeholders.
Ensure compliance with the highest regulatory and conduct standards, particularly in areas such as Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
Foster adherence to the Group's values and Code of Conduct.
Manage Risk Management matters effectively, ensuring appropriate remedial action and reporting to relevant stakeholders.
Ensure actions taken are in the best interest to avoid reputational risks and operational losses.

Governance:

Assess the effectiveness of the Group's governance arrangements, ensuring the delivery of effective oversight and controls, and overseeing changes where necessary.
Understand the regulatory framework in which the Group operates, ensuring compliance with applicable regulations and expectations for the role.
Deliver effective governance by challenging executives and working openly and cooperatively with local regulators.

Regulatory & Business Conduct:

Display exemplary conduct in alignment with the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest ethical standards across the bank, ensuring compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct.
Lead the business unit to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance issues.

Key Stakeholders:

Internal: Colleagues in CPBB and CDD teams, Product, Risk, Compliance, Trade teams, and other support functions and businesses.
External: Key clients.

Other Responsibilities:

Embed the Group's brand, values, and culture in Medium Enterprises and CPBB.
Perform other responsibilities as assigned by Group, Country, Business, or Functional policies and procedures.

Skills and Experience:

Qualifications:

University Graduate (MBA is a plus).
Certificate courses on trade finance and lending products would be a plus.
Minimum 3-4 years of relevant experience in serving business/commercial/corporate clients.
Experience in servicing international businesses, especially in cross-border contexts, is a plus.
In-depth knowledge of products, services, and delivery channels for ME & Trade Customers.
Sound product knowledge of trade, cash, lending, FX, and strong understanding of local industries and market environment.
Knowledge of operational procedures, documentation requirements, banking practices, and regulations related to commercial banking.
Knowledge in facility documentation for commercial clients is an added advantage.
Strong communication skills, both verbal and written.

Product Manager - Trade Digitization

Client Coverage Manager - SME ME