Strategy:
- Manage and grow the relationship of existing customers, coordinating with units such as Trade Services, Payments, CRC, and GSSC for various transaction processing and addressing queries related to L/C, Remittances, Bank Guarantee, Export Credits, and facility documentation.
- Assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with business development.
Business:
- Monitor the day-to-day processing and delivery of all Trade Services products related to the Trade CSC, ensuring service standards are met.
- Ensure compliance with Internal Procedures, Operational Controls, and Regulatory Requirements.
- Provide Trade-related services to customers as per standards in the Quality Manual/system, meeting turnaround times as per Service Level Agreements.
- Ensure speedy resolution of customer queries and complaints, following established procedures and quality standards.
- Assist customers with product features, benefits, implementation, and complaints.
- Provide back-office support to the sales team.
- Assist Relationship Managers (RMs) in completing KYC reviews for clients.
- Stay aware of all policies and procedures related to money laundering prevention and KYC.
- Ensure compliance with policies and procedures, reporting any suspicious transactions to the supervising officer.
- Control Static Data Transactions.
Processes:
- Ensure compliance with all Internal Procedures, Operational Controls, and Regulatory Requirements.
- Oversee the processing and delivery of Trade Services products, ensuring service standards are maintained.
People and Talent:
- Lead by example, building the appropriate culture and values. Set expectations and collaborate with risk and control partners.
- Provide ongoing training and development for the team, ensuring holders of critical functions are suitably skilled and qualified for their roles, with effective supervision in place to mitigate risks.
- Employ, engage, and retain high-quality people, with succession planning for critical roles.
- Review team structure and capacity plans.
- Set and monitor job descriptions and objectives for direct reports, providing feedback and rewards based on performance.
Risk Management:
- Ensure business is conducted within the Group's risk appetite, and risks are appropriately managed with relevant stakeholders.
- Ensure compliance with the highest regulatory and conduct standards, particularly in areas such as Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
- Foster adherence to the Group's values and Code of Conduct.
- Manage Risk Management matters effectively, ensuring appropriate remedial action and reporting to relevant stakeholders.
- Ensure actions taken are in the best interest to avoid reputational risks and operational losses.
Governance:
- Assess the effectiveness of the Group's governance arrangements, ensuring the delivery of effective oversight and controls, and overseeing changes where necessary.
- Understand the regulatory framework in which the Group operates, ensuring compliance with applicable regulations and expectations for the role.
- Deliver effective governance by challenging executives and working openly and cooperatively with local regulators.
Regulatory & Business Conduct:
- Display exemplary conduct in alignment with the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest ethical standards across the bank, ensuring compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct.
- Lead the business unit to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance issues.
Key Stakeholders:
- Internal: Colleagues in CPBB and CDD teams, Product, Risk, Compliance, Trade teams, and other support functions and businesses.
- External: Key clients.
Other Responsibilities:
- Embed the Group's brand, values, and culture in Medium Enterprises and CPBB.
- Perform other responsibilities as assigned by Group, Country, Business, or Functional policies and procedures.
Skills and Experience:
- Manage Conduct
- Manage Risk
- Manage People
Qualifications:
- University Graduate (MBA is a plus).
- Certificate courses on trade finance and lending products would be a plus.
- Minimum 3-4 years of relevant experience in serving business/commercial/corporate clients.
- Experience in servicing international businesses, especially in cross-border contexts, is a plus.
- In-depth knowledge of products, services, and delivery channels for ME & Trade Customers.
- Sound product knowledge of trade, cash, lending, FX, and strong understanding of local industries and market environment.
- Knowledge of operational procedures, documentation requirements, banking practices, and regulations related to commercial banking.
- Knowledge in facility documentation for commercial clients is an added advantage.
- Strong communication skills, both verbal and written.
