Accountable for growing Eurofins Food Assurance business and achieving assigned sales targets for Personal Care product certification services.
Successfully lead and deliver GMP+, IRCA, and other related certification trainings across India.
Oversee overall service delivery, ensuring audits and trainings are conducted as per audit criteria requirements.
Stay updated on skill development, regulatory, code qualification, and industrial requirements related to audits and certifications.
Maintain competence and qualifications in various standards such as BRCGS Food, Packaging, FSSC, ISO 22000, GMP+, and accredited trainings.
Keep abreast of local social, economic, and business environments to identify growth opportunities.
Ensure turnaround time (TAT) for audit reports meets Eurofins procedures.

Supervisory Responsibilities

Mentor and support technical executives, auditors, and back-office staff.
Monitor and support operational activities to ensure smooth service delivery.

Duties and Responsibilities

Achieve targeted revenue for Personal Care product certifications in India as defined by management.
Prepare and present sales quotations and proposals to prospective and existing clients.
Review contracts for new clients and maintain accurate customer and sales data in CRM.
Provide monthly sales reports to the Director, Food Assurance – India.
Develop and implement territory sales plans aligned with business goals.
Lead, monitor, and support sales activities and performance of Business Development Managers and Executives.
Identify and organize training for the sales team to enhance performance.
Support regional marketing activities and update management on competitors and market trends regularly.
Build and nurture relationships with clients, consultants, and industry associations.
Ensure compliance with company policies and objectives.
Proactively identify at-risk customers and implement retention strategies.
Assist in payment collection and audit scheduling within the region.
Review customer service and sales management procedures and recommend improvements.
Travel regularly to various cities for client meetings.
Coordinate resources for subcontractor auditors and trainers.
Promote Eurofins programs through targeted strategic marketing initiatives.
Provide input on new program development and implementation (standards or 2nd party audits).
Ensure understanding and maintenance of impartiality in certification activities.
Demonstrate management expertise in decision-making and leadership.
Communicate effectively with all stakeholders including the Impartiality Committee and Directors.
Ensure timely updating of qualifications, training completion, and participation in calibration and witness audits.

Qualifications

Bachelor's degree in an appropriate discipline, preferably Food Science.
Lead auditor certification in BRCGS, FSMS/FSSC/QMS or equivalent.
ATP/Lead Tutor certifications in BRC, FSSC preferred.
Minimum 5 years experience in operations, technical roles, or audits, preferably with a Certification Body (CB).
Minimum 4 years experience in the food industry, preferably in production or quality departments.
Strong product knowledge and market exposure.

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