Customer Support, Operational Excellence, Performance management, SaaS support operations, B2B products, change leadership, Communication, Service-level agreements

Fresher, Good Communcation, Customer Support, Technical Support

multi-channel customer support operations, logistics platforms and 3PL coordination

Debugging Tools, B2B SaaS technical support, Knowledge of LTE, Logs monitoring, Cloud issues, Carrier networks

MS SQL, Ldap, HTML, Technical Documentation, Database Management, Application troubleshooting, Active Directory, Virtual environments, Knowledge-Centered Support

Leadership Experience, Customer Support Experience, Strong product knowledge, Knowledge of data security best practices

International Voice Support, Excellent Communication, International Voice Process, Customer Support, Customer Service, Inbound, Outbound

Customer Support, Inbound