International Customer Support Executive

Ur Turn Consulting & Services

Hyderabad

1-4 Years

2.5 - 3.5 LPA

Save

Posted 9 hours ago
Be among the first 10 applicants

Early Applicant

Quick Apply

Job Description

We are looking for dynamic and communication-driven individuals to join our International Voice Process team. In this role, you will be the face of our global brand, providing world-class support and resolving customer queries with efficiency and empathy.

Job Overview

Role: Customer Service Executive / Support Associate
Process: International Voice
Experience: Freshers & Experienced professionals (up to 3.6 LPA)
Education: 10+2 / Graduate / Diploma (3+1)

Key Responsibilities

Handle inbound/outbound calls professionally in a high-volume international environment.
Resolve customer queries, complaints, and requests while maintaining high quality and CSAT (Customer Satisfaction) scores.
Document customer interactions accurately in the CRM database.
Follow standard operating procedures (SOPs) to ensure consistent service delivery.

Salary & Benefits

Freshers: ₹2.5 LPA – ₹2.8 LPA
Experienced: Up to ₹3.6 LPA (Based on experience and interview performance)
Transport: * 2-Way Cab Facility: Provided for night shifts (6:30 PM – 6:30 AM).
1-Way Cab Facility: Provided for day shifts.
Travel Allowance: Up to ₹3,500 monthly (based on distance/eligibility).

Shift Requirements

Must be comfortable working in Rotational Shifts.
Flexibility to support 24/7 operations.

Qualifications & Skills

Education: Minimum 12th Pass, Graduation, or Diploma (3+1).
Language: Exceptional verbal and written communication skills in English.
Mindset: Customer-centric approach with strong problem-solving abilities.
Technical: Basic computer proficiency and typing skills.

Interview Process

The selection process consists of three specialized rounds:

HR Round: Screening for basic fitment, communication, and stability.
Operations Round: Final technical discussion with the hiring manager.
Assessment Round: Evaluation of voice, accent, and logical reasoning skills.

More Info

Job Type:

Permanent Job

Industry:

BPO

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Ur Turn Consulting & Services

Ur Turn Consultancy & Services is a human resource consulting organization Focused on developmental aspects of human capital in industry. The organization focuses on training, learning and Development and recruitment as its primary area of Specialized services. Ur Turn Consultancy & Services is vision of group of Enterprising professionals in the field of training and Recruitment with a decade of experience catering to the needs of industry. Ur Turn Consultancy & Services is a prime Recruitment and staffing firm serving some of the leading organizations in the country. We are well recognized recruitment firm for providing talented professionals, focusing on Recruitment Process Outsourcing (R.P.O). Our ability to manage multiple projects with a customized solutions Approach has helped us sustain continuity with our Valued clients .We offer an integrated portfolio of Customized services that include Recruitment Process Outsourcing(RPO),Temporary Staffing ,Permanent Hiring, Outsourcing ,Off campus training Ur Turn Consultancy & Services is a rising human resource consultancy which provides best recruitment solution for both IT & amp; NON-IT industries in India.

Job ID: 147354797

Jobs by Skill - IT