JOB DESCRIPTION

Division: ION EXCHANGE (INDIA) LTD.- SERVICES DIVISION

Position: BRANCH HEAD SERVICE BUSINESS DEVELOPMENT

Designation: SENIOR MANAGER/ MANAGER/ ASST. MANAGER

Work Location: BANGALORE / CHENNAI/ HYDERABAD/ DELHI/ CHANDIGARH/ LUCKNOW/KOLKATA/ INDORE/ MUMBAI/ BARODA (*select)

Experience Required: MINIMUM 8 Years

Industry related experience: WATER & WASTE WATER PROCESS KNOWLEDGE WITH SERVICE BUSINESS DEVELOPMENT EXPERIENCE

Reporting Manager: REGIONAL MANAGER (GM/ DGM/ SR. MGR)

Job Summary/Purpose of the role:

With a legacy spanning over 60 years, Ion Exchange (India) Limited offers Total Water and Environment Management Solutions with sales, production and service footprints across the world. Ion Exchange Services Division (IESD) is ISO 9001-2015 certified for our entire Branches and holds NABL accreditation for our well equipped Labs.

The Services Division (IESD) has PAN India & global presence with over 250 dedicated and trained personnel and more than 1500 well trained operators across 35 service centers.We have also enhanced the area coverage through dealers and franchisees (Ion Exchange Customer Care Centers- IECCCs). With our dedicated services team for Water & Waste Water Treatment, we offer modifications, retrofits, refurbishment, Operation & Maintenance (O&Ms) and AMCs besides On Time Services (OTS). Our branches are strategically located at all four regions to provide expert service care to our customers:

NORTH : Delhi, Chandigarh, Lucknow

EAST: Kolkata & Nepal- Bhutan

WEST: Baroda, Indore, Mumbai

SOUTH : Bangalore (Karnataka & Kerala), Chennai, Hyderabad- Vyzag

We are looking for an astute leader who can head the Industrial Water & Waste Water Service Business (Light & medium segment) for BANGALORE / CHENNAI/ HYDERABAD/ DELHI/ CHANDIGARH/ LUCKNOW/KOLKATA/ INDORE/ MUMBAI/ BARODA (*select) locations and generate a targeted revenue for the Branch.

Roles & responsibilities

ؠResponsible for achieving branch business targets.

ؠAllocate specific targets for Engineers (Sales & Services). Daily review with the team on their performance against targets set. Support team members in guiding and monitoring to achieve their booking, billing and collection targets.

ؠTravel to all customer locations under the assigned territory to drive Service Excellence & customer relations.

ؠWork out contingency plan in the event of shortfalls (Ensure collection of payments and outstanding).

ؠFSR /Customer visit analysis.

ؠInvolvement in commercial activity Pending order review / Monthly projections/Meet customers to expand business.

ؠSpecific focus on collection of AR > 90 days through monthly targets.

ؠImplement Strategies & policies of the company across the region, time to time.

ؠSupport Sales Team to implement their sales plan successfully direct, dealer and franchisee accounts.

ؠAllocate specific targets for CRO/SCOs. (Service Coordinators)

ؠGive directions in signing of offers, ensure all branches are adhering commercial policy and margin guidelines; seek approval of Business Heads (BH) in the case of any deviations.

ؠFollow system to ensure expenses are linked with returns booking and collections.

ؠMonitor weekly customer/date/engineer wise collection plan prepared by the field team and issue necessary guidelines / corrections.

ؠEnsure Branch is maximizing advance payments.

ؠFollow policies set (travel, commercial, credit and margins) and in the case of deviations, reach out to business head for approval. Monitor movements and expenses of the team and link with expenses on a monthly basis, backed by supporting docs- DRS, Customer visit reports etc., Close monitoring of all operation expenses of all the branches.

ؠEnsure proper organizational discipline among all employees.

ؠIdentify and groom second line. Train & groom the Team- Identify training needs of the team and organize sessions.

ؠSupport Sales Team to implement their sales plan successfully direct, dealer and franchisee accounts.

ؠKey reports include Asst Managers, Sales & Service Engineers. He will be working closely with Regional Manager,Vertical Heads (Direct Business, Waste water, Franchise Business & Services) besides Support functions - Marketing, Commercial, Finance & HR.

Key Skills:

a) Water & Waste Water Treatment process knowledge.

b)Services Sales & Marketing expertise.

c)Ability to do Training.

d)Should be able manage teams.

e) Ability to run Profit Centre Operations.

f) Key Account Management, Dealer Management.

g)Demonstrated abilities in developing business strategies and customer relationship.

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