Organizational Skills, Customer Support, Analytical Skills, Technical Support, Customer Satisfaction, Problem-solving, Verbal Communication

Excel, Ms Office, customer service, zendesk, Looker

CRM support tools, Bpo, Conflict-resolution, Basic Computer Knowledge, Voice support, Customer Support, Customer service, Problem-solving, Non-Voice Support

offline channels, Problem-solving, customer interactions, Chat, Sops, phone, knowledge of company products and services, international customer service

Apis, Sso, Web Applications, Cloud Applications, authentication processes, payment services providers, DMARC, Technical Troubleshooting, MFA, Web Sites, SPF, DKIM, merchant processing, Infrastructure, Bookkeeping, payment platforms, credit card processing, single-page applications

ticketing systems , SLA, Salesforce, Live Chat, customer service platforms, FCR, customer service KPIs, zendesk, CSAT, Freshdesk, AHT

Technical Documentation, AI analytics, Forethought AI

Customer Support, Technical Voice Process, Troubleshooting, Technical Support

Kpo, customer service, Bpo, Non Voice, lending operations, Business Devlopment