Ms Excel, Quality Analysis, Ms Office, Insurance processes, BPO Contact Centre, Call Auditing, Fluency in Marathi

Ms Excel, MS Visio, Microsoft Office, Understanding of operations and quality management, Knowledge of customer service principles

Excel, Ms Office, Sales Operations, Reporting Skills, CRM Call Monitoring Tools, Powerpoint, Salesforce

Six Sigma Tools, sales methodologies, Crm Systems, speech analytics tools, call monitoring tools, Quality Tools

Itil, Agile, Waterfall, Iso 27001, Iso 9001, Quality Management Processes, CMMI-Dev, ISO 22301, Iso 20000, Six Sigma, Minitab

Rca, operations, Quality Management, quality review, process improvement, Six Sigma

Ms Excel, Audit Process, Quality Management System, ITIL concepts of Incident and Request management

Ms Excel, ITIL concepts of Incident and Request management, Audit Process, Quality Management System, Analytical Skills