Senior Quality Analyst

Company Description

WAISL Limited is a digital transformation partner focused on enhancing business operations through advanced technology. We provide solutions across various sectors, including airports, smart cities, energy, and hospitality, utilizing biometric systems, digital twins, integrated command and control centres, cybersecurity, and more. Our mission is to innovate and set new standards in technology-driven business outcomes. Based on strategic application, we aim to solve complex operational challenges, pushing the boundaries to shape the future of digital transformation.

Role Description

This is a full-time on-site role for a Senior Quality Analyst located in New Delhi. The Senior Quality Analyst will oversee day-to-day quality assurance and quality control processes, ensuring adherence to quality standards and managing quality management systems. Responsibilities include monitoring product performance, conducting tests and inspections, analysing data to identify areas for improvement, and communicating findings and recommendations to stakeholders.

JOB PROFILE

Develop quality-process links with customers and service delivery team in line with the WAISL's Integrated Management System (including but not limited to: ISO 9001, ISO 27001, ISO 20000, ISO 22301 Standards, CMMI-Dev/ Svc Model).

Implement Quality Assurance Plans, conduct quality training & CSAT, and implement ITIL processes, as well as conduct continued compliance reviews/audits.

Responsible for maintaining relationships with customers and suppliers to maximize Quality of Service Delivery, profit potential, and ensure efficiency.

Work proactively with all Service Delivery Teams, Cyber Security Teams, Operations Teams, Applications & System engineering Teams, Managers, Supervisors, and Employees, to maintain a program of continual improvement within their areas of responsibility.

Educational Qualifications:

§ Bachelor's in TQM / B. Stat / B. Tech from a Premier Institute.

§ Awareness in Project Management, Service Management, Six Sigma Green Belt & CMMI.

§ Quality Certifications (ISO 9001/ISO 27001/ISO 22301 or any relevant other industry standards)

Knowledge and skills:

§ 7+ Years of experience as a Quality & Process Excellence practitioner with at least 5 years in IT Quality Operations involving Customer Support, Service Request Management, and Project Management.

§ Experience in CMMI-Dev C Svc L 3/5 assessment life cycle

§ Sound Knowledge of Quality Management Processes, Software Development Lifecycle (SDLC), Agile, waterfall, and ITIL best practices.

§ Strong insights about Quality Measurement Framework & Metrics

§ Experience in an IT Organization is preferred.

§ Strong functional knowledge of Six Sigma, Statistical tools like Minitab, Quality & Process re-engineering.

§ Ability to manage a variety of cross-functional team members.

§ Good written, verbal, and presentation skills.

§ Good in preparing documents & process workflows & roadmaps.