Designation: Portfolio Delivery Lead Senior Manager

Skill Required: Tech for Operations - Business Technology

Qualifications: BE

Years of Experience: 10+ years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

What Would You Do

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering, and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering, and delivery teams to identify and build innovative solutions. Major sub deals include AHO (Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation Design, develop and use IT organization's technology platforms, architecture, operating model on the business technology sector.

What Are We Looking For

Experienced IT professional and strong technology acumen
Experience delivering in a fast-paced, high-growth, and global environment
Ability to work remotely across global teams, autonomously and proactively
Excellent communication skills (written & verbal) in English and Spanish
Ability to communicate well at executive levels, both written and verbally
Demonstrate high level of gravitas and influencing skills
Experience in proactively reaching out/working with leadership in different groups/teams to build positive relationships
Ability to frame the value technology helps the business realize
High level financial, commercial, communication, and negotiation skills
Technology Program/Project Management methodology experience is essential
Desire/drive to proactively learn about new tools and technologies, client industries, and business processes to stay current on what is being offered
Functional Experience (Sourcing and Procurement or Banking or Supply Chain)
Client delivery experience
Operations Support background
Technology infrastructure background
Service Management experience in IT business context – ITIL knowledge is highly advantageous for this role
Security acumen and background

Roles and Responsibilities:

Technology Service Delivery
Overall IT Account Manager and primary point of contact for technology operations providing leadership and coordination across all technology teams and technology service providers.
Ensure delivery of technology in accordance with contracts.
Provides oversight of tasks and deliverables across the tech team, ensuring commitments are completed on time, with quality, and within budget. Manages escalations.
Manages technology budget across all IT groups to provide a consolidated financial view and look for opportunities for cost reduction/savings.
Works with the Client Account Team to manage IT scope to client commitments.
Initial point of contact for technology change requests, providing coordination for solutioning estimates and approvals.
Interface with Account Executives (technology and business) and client executives when required, to provide strategic technology leadership and direction (especially related to technology innovation and its impact on the business functions being delivered).
Work with Account Leadership during account planning sessions to better understand how technology can support the business and provide input on leveraging new technology offerings.
Conducts periodic IT Service Reviews with the account team to review performance against service levels, service account issues, cost performance, continuous improvement, change requests, new business opportunities, project status, etc.
Drive continuous improvement to achieve expectations on delivery efficiency and effectiveness, balancing cost and quality. Remove technology barriers hampering the delivery of tech solutions to achieve productivity targets.
Achieve excellence in delivery by building and implementing a strong foundation of processes, systems, measurements, and controls which help deliver high performance consistently.
Support the achievement of contract margin targets and cost-to-serve targets; deliver efficiencies through technology innovation, standard processes, and synergies.
Support Automation, Hyper automation, Artificial Intelligence activities ensuring IT components are set up and activities required from client IT are taking place according to plan.
Collaborates with Account Information Security Lead and acts as liaison with the wider Technology for Operations Security team for client inquiries on Accenture Security measures, Security Policy Reviews, Assessment Questionnaires, Security Certifications, etc.

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